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  • Terms of Use

    Student Enrollment Agreement Terms and Conditions

    You have enrolled in a program with TPR Education, LLC d/b/a The Princeton Review (“TPR”, “we”, “us”, “our”) for the purpose of preparing for a particular high school, college or graduate school admissions test or other entry or standardized exam, for high school academic tutoring or for preparing for the college search and application process. All program techniques and materials (online and print) are the exclusive property of TPR. You agree not to disclose, reproduce, sell or distribute to any third party any information, written or spoken, including course materials, obtained from TPR in connection with TPR courses or tutoring programs. You understand that course size is limited and, therefore, enrollment is taken on a first-come, first-served basis.

    PROGRAM PAYMENT: You must pay the program deposit amount (or may pay in full) at the time you enroll. If you enroll in a classroom course, a LiveOnline program or a Small Group Instruction within ten days of the start of that program, or if you enroll in a TPR online course (other than LiveOnline) or private tutoring program, you must pay in full at the time of enrollment (except if you are a private tutoring student on a TPR payment plan, in which case payments are due in accordance with such plan). All other students must pay in full by ten days prior to the first scheduled session of the program. If you have not paid in full by ten days prior to the first scheduled session, you authorize TPR to charge the balance of the course tuition to your credit card or debit account.

    STUDENT WITHDRAWALS AND REFUNDS: If you choose to withdraw your enrollment in a classroom course, LiveOnline course or a Small Group Instruction ten or more days before the first scheduled session of your program, we will refund all of the tuition you have paid (including your deposit). If you decide to withdraw your enrollment in a classroom course, LiveOnline course or a Small Group Instruction less than ten days before the first scheduled session of your program, we will refund all of the tuition you have paid less your deposit. No refunds will be given after the first scheduled session of the program in which you enrolled.

    If you choose to withdraw your enrollment in a private tutoring program (in-person or on-line) or in any of our online programs other than LiveOnline within 48 hours after your enrollment in such program, we will refund all of the tuition you have paid. If you choose to withdraw your enrollment for private tutoring (in-person or on-line) more than 48 hours after your enrollment but prior to the first session of your program, we will refund all of the tuition you paid less a fee of $399. Please note that no refunds are available after 48 hours from the time of enrollment for any of our online programs other than LiveOnline courses and online private tutorials.

    In order to receive a refund as set forth above, you must return any program materials you received to us unopened and with no marks in the materials within two weeks of withdrawing your enrollment. Shipping costs for return of materials are at your expense. If you fail to return your program materials within two weeks, or do not return them unopened and unmarked and (i) if you were registered for a classroom course, LiveOnline course or Small Group Instruction, TPR will deduct your deposit from any refund for which you are eligible, or (ii) if you were registered for a tutoring program and you were otherwise eligible for a full refund, TPR will deduct a fee of $399, or (iii) if you were registered for an Online course and you are otherwise eligible for a refund, TPR will deduct the lower of $399 or the full price of the course.

    Please note that the $50 fee paid by students on a payment plan is non-refundable.

    PROGRAM CANCELLATION: Occasionally, due to various circumstances, TPR may change course schedules or locations, cancel a course, not have a tutor available for you or not be able to fulfill your Small Group Instruction request. If we cancel the course in which you have enrolled and are not able to reschedule you into another course that is acceptable to you, or if we are unable to match you with a tutor or Small Group Instruction, we will refund all of the tuition you have paid (including your deposit), and we will have no further liability to you with regard to the cancelled program. If you have received any program materials, you must return them to us, at TPR’s expense for shipping in accordance with TPR’s return authorization policy, within two weeks of the program cancellation. If you fail to return materials within the two-week period, and (i) if you were registered for a classroom course, LiveOnline course or Small Group Instruction, we will refund all of the tuition paid less your deposit, or (ii) if you were registered for a tutoring program, TPR will deduct a fee of $399 or (iii) if you were registered for an Online course, TPR will deduct the lower of $399 or the full price of the course. Please note that refunds for cancellations under this or the immediately preceding section take approximately 30 days from notification of cancellation to be processed.

    DISMISSAL FROM PROGRAM OR ONLINE ACCESS: TPR may dismiss you from the program if you have not paid in full by the first scheduled session or if you, in TPR’s opinion, are disruptive in the program. TPR will not refund any amounts paid by students who are dismissed from a program. TPR may also disable your access to any online resource we provide if you do not comply with our terms of use or other rules and procedures applicable to such resource. In such event, you will not be given any credit or refund.

    LOST MATERIALS: If you lose your program materials, you may purchase a replacement kit (i) for your PSAT, SAT, ACT, ISEE or SSAT materials for $50.00 during the course of your program, or (ii) for your DAT, GMAT, GRE, LSAT, MCAT or OAT materials for $200.00 during the course of your program.

    Limitation of Liability: TPR will not be liable to you or to any other person for any indirect, consequential, punitive or special damages, of any character, whether in an action in contract, tort or otherwise, arising out of or in connection with your TPR program, even if TPR has been advised of the possibility of such damages. TPR’s total aggregate liability arising from or related to your TPR program will not exceed the amount you paid for your program.

    GOVERNING LAW: This Enrollment Agreement and any claim or dispute arising out of, relating to or in connection with this Enrollment Agreement or the transactions contemplated hereby, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts without giving effect to its conflicts of law principles.

    FOR STUDENTS ENROLLING IN AN MCAT PROGRAM:

    AAMC PRACTICE TESTS: As part of your MCAT program, you will have access to TPR’s Online Student Center, which will provide you with access to practice tests made available by the Association of American Medical Colleges (AAMC) through a website created and supported by AAMC. You agree that you will not share your account access to the AAMC website or any digital files from the AAMC MCAT practice tests with any other person. You acknowledge that if you do so, AAMC will be entitled to immediately terminate your access to its website. You also authorize AAMC to share your practice test results, including scores, multiple choice answers and essays, with TPR.

    FOR STUDENTS ENROLLING IN A PRIVATE TUTORING PROGRAM—IN PERSON OR ONLINE

    You have purchased a private tutorial for the number of hours indicated in your enrollment form. Please note that session lengths are variable; the number of hours you have purchased does not necessarily correspond to the number of sessions you will have if you choose to meet for more than one hour at a time. Also, TPR does not refund unused tutoring hours.

    Payment for Additional Tutoring Hours. If you complete more tutoring hours than the number for which you enrolled, you authorize TPR to charge your credit card or debit account for the additional hours you have used at the undiscounted rate of your original purchase. Without limiting the foregoing, additional tutoring hours will not be eligible for any discount, promotion or rebate. Speak regularly with your tutor throughout the tutorial so you know how many hours you have completed.

    Canceling Tutoring Sessions. If you need to cancel a scheduled tutoring session, YOU MUST GIVE THE TUTOR 24 HOURS ADVANCE NOTICE. If you fail to give 24 hours advance notice of any cancellation, the missed session will be treated for purposes of remaining tutoring hours, as if the session took place. If the tutor cancels or misses an appointment without 24 hours advance notice to you, you will receive one free session of equivalent hours to the missed session of tutoring in addition to the hours in your program.

    Adult Supervision. Please note that TPR tutors are not permitted to meet in person with a minor student in a private home unless another adult is present during the entire session. If a tutor arrives for a session and an adult is not present, the tutor will not be able to conduct the session, it will be considered a session cancelled by the student without adequate notice, and you will be charged for the session. If the other adult leaves in the middle of a session with a minor student, the tutor will also leave at that time, and you will be charged for the entire session. Tutors may meet in person with minor students in public locations, such as a library or coffee shop, without another adult present.

    Tutor Satisfaction. If you are not happy with the tutor we have assigned to you, please contact TPR before your second tutorial session. We will assign a new tutor and we will not charge you for the first hour of your first session with your original tutor. If you request a change in the tutor assigned to you after your second tutorial session, we will charge you for all hours used.

    Forfeiture of Tutoring Hours. If after you have had your first or subsequent tutoring sessions, there is no tutoring session scheduled for you for over a 90 day period, all unused tutoring hours will be forfeited.

    FOR STUDENTS ENROLLING IN A PROGRAM FOR HIGH SCHOOL STUDENTS:

    THE PRINCETON REVIEW GUARANTEE: We guarantee your satisfaction. TPR’s guarantee offers—Readiness, Satisfaction or Money Back—and the programs to which they apply are described below. Each eligible student may choose only one of the applicable guarantee offers. TPR’s SHSAT and TOEFL programs, Admissions and Financial Aid LiveOnline courses and academic and AP tutoring programs are not eligible for any guarantee. Further, TPR’s Guarantee does not apply to any free session offered by TPR or to courses not listed on this website (e.g., courses offered through schools or other institutions, unless specifically indicated in TPR written program description). For more information, call 1-800-REVIEW.

    Readiness Guarantee. If you are enrolled in SAT or ACT Ultimate, SAT or ACT Fundamentals, SAT Honors, SAT/ACT Dual Mastery or SAT Summer Immersion and at the end of the program, you do not feel ready to take the test for which you prepared in your in-classroom, small group or live online sessions, you may take our LiveOnline Refresher Course for such test type at no charge within one year following the start of your program, provided you meet the requirements set forth at the end of this Guarantee. If a LiveOnline Refresher Course is not available within 90 days of your request, you may repeat the original course you took, except in the case of our SAT Honors programs, SAT/ACT Dual Mastery Class or SAT Summer Immersion you may take our Ultimate Classroom or LiveOnline Course for the test for which you prepared with us.

    If you are enrolled in our ISEE or SSAT Classroom Course or Small Group Instruction and at the end of the program, you do not feel ready to take the test for which you are prepared, you may retake the original course that you took with us within one year following the start of your program if you meet the requirements set out below.

    To qualify for the Readiness Guarantee for the eligible programs as described above, you must attend all of the program sessions, take all assigned practice tests, and complete all of your homework within the schedule required for your program.

    If you repeat a course under this Readiness Guarantee, you will not be provided with a new set of program materials unless there has been a material version change to the program materials since your original program. However, if you need a new set of materials and there has been no material change, you may purchase a replacement set of program materials for $50.00. Please note that if you exercise this Readiness Guarantee, you will not be eligible for our other guarantee offers.

    Satisfaction Guarantee. Regardless of how much your test score improves, if you enrolled in any of The Princeton Review programs set out below, you are eligible to continue working with TPR as described below, at no additional charge, for one year following the start of your program if you meet the requirements set forth at the end of this Guarantee:

    • SAT or ACT Ultimate Classroom Course, In-Person or LiveOnline, SAT or ACT Fundamentals Classroom Course, In-Person or LiveOnline, may take a LiveOnline Refresher Course for the test for which you prepared in your In-Person or Live Online unless a LiveOnline Refresher Course is not available within 90 days of your request, in which case you may repeat your original course.
    • SAT or ACT Ultimate Small Group Instruction students may take your choice of Fundamentals Classroom (In-Person or Live-Online) or LiveOnline Refresher Course for the test in which you prepared in your Small Group Instruction.
    • SAT Honors, SAT Honors Small Group Instruction, SAT/ACT Dual Mastery, SAT or ACT In-Person Private Tutoring Comprehensive Program (minimum of 24 tutoring hours on initial enrollment) and SAT Summer Immersion students may take a LiveOnline Refresher Course for the test for which you prepared unless a LiveOnline Refresher is not available within 90 days of the request, in which case you may take an Ultimate Classroom In-Person or LiveOnline Course for the test for which you prepared in your in-classroom, live online, or small group or tutoring sessions.
    • SAT In-Person Boost or SAT or ACT LiveOnline Boost course students can repeat the original course or pay an additional $25 to take the LiveOnline Course for the test for which you prepared with us.
    • SAT or ACT LiveOnline Private ComprehensiveTutoring students (minimum 24 tutoring hours on initial enrollment) may take our Ultimate LiveOnline course for the test for which you prepared.
    • PSAT Classroom, PSAT Small Group Instruction*, ISEE or SSAT programs, SAT Subject Test Classroom Course and SAT, ACT or PSAT self-paced Online Course students may repeat your original course.

    *Note: PSAT 101 is not eligible for the Satisfaction Guarantee.

    To qualify for the Satisfaction Guarantee for the eligible programs as described above, you must meet the following requirements:

    • Within the schedule required by your program, attend all of the program sessions, take all assigned practice tests, and complete all of your homework.
    • You take the official test for which you prepared on the next official test date following the final session of your program except for SAT/ACT Dual Mastery you take each of the official SAT and ACT on the next respective test date. following the final session of your program for the respective test, Tutoring students must sit for the actual exam within 30 days following the final session of their program to be eligible for the Satisfaction Guarantee.

    If you take or repeat a course under this Satisfaction Guarantee, you will not be provided with a new set of materials unless there has been a material version change to the program materials since your original program. However, if you need a new set of materials and there has been no material change, you may purchase a program materials kit for $50.00.

    Please note that if you exercise this Satisfaction Guarantee, you will not be eligible for other guarantee offers.

    150 Point Money Back Guarantee for SAT Ultimate and SAT Summer Immersion. If you take any of our SAT Ultimate programs or SAT Summer Immersion and your official SAT test score (Math, Reading and Writing combined) does not improve by at least 150 points, you are eligible for a full refund if you continue working with TPR at no additional cost within one year following the start of your program by taking TPR’s SAT LiveOnline Refresher Course, or if a SAT LiveOnline Refresher Course is not available within 90 days of your request, retaking, or taking, our SAT Ultimate Classroom In-Person Live or LiveOnline Course, you retake the test and your official SAT score still does not improve by at least 150 points. To be eligible for the 150 Point Money Back Guarantee, you also must meet the following requirements with respect to both your initial SAT Ultimate program or your SAT Summer Immersion program and the refresher or repeat course that you take with us under this Guarantee:

    • Within the schedule required by your program, attend all of the program sessions, take all assigned practice tests, and complete all of your homework.
    • You take the official SAT test on the next official test date following the final session of your program.
    • You present your official test score report(s) to us and request a full refund within 15 days after the official SAT test scores are released.

    How we measure improvement for the 150 Point Money Back Guarantee

    Your “Starting Score” will be determined as follows:

    • If you have taken an official SAT test no more than six months before the start of your initial TPR program, your starting score will be your prior official SAT score (Math, Reading and Writing combined), or
    • If you have not taken an official SAT test six months or less before the start of your initial TPR program, your Starting Score will be the results of your first practice test in our program.

    We will compare your Starting Score with the results of your score on the official test you take on the next official test date following the final session of your SAT Ultimate program or SAT Summer Immersion Course.

    Eligibility for the above SAT 150 Point Money Back Guarantee is limited to students whose Starting Score is between 801 and 2100.

    Please note that if you exercise the above 150 Point Money Back Guarantee, you will not be eligible for our other guarantee offers.

    3 Point Money Back Guarantee – ACT Ultimate and ACT Portion of SAT/ACT Dual Mastery.

    Effective for enrollments on or after July 1, 2014, if you take any of our ACT Ultimate programs or our SAT/ACT Dual Mastery Course, and your official ACT composite test score does not improve by at least 3 points, you are eligible for a full refund for your Ultimate program or for a refund of 50% for the ACT portion of the SAT/ACT Dual Mastery Course, if you continue to work with us within one year following the start of your program by taking our ACT LiveOnline Refresher Course, or if our ACT LiveOnline Refresher Course is not available within 90 days of your request, by retaking our ACT Ultimate Classroom In-Person Live or LiveOnline Course, you retake the test, still do not improve by at least 3 points and you meet the following requirements with respect to both your initial ACT Ultimate program or the ACT portion of your SAT/ACT Dual Mastery Course and the refresher or repeat course that you take with us under this Guarantee:

    • Within the schedule required by your program, you attend all of the program sessions, take all assigned practice tests, and complete all of your homework.
    • You take the official ACT test on the next official test date following the final session of your applicable program or, for the ACT/SAT Dual Mastery Course, on the next official test date following the final session of the ACT portion of your program.
    • You present your official test score report(s) to us and request the refund within 15 days after the official ACT scores are released.

    How we measure improvement for the 3 Point Money Back Guarantee

    Your “Starting Score” will be determined as follows:

    • If you have taken an official ACT test no more than six months before the start of your Princeton Review program, your Starting Score will be your prior official ACT composite score.
    • If you have not taken an official ACT test six months or less before the start of your Princeton Review program, your Starting Score will be the results of your first practice test in our program.

    We will compare your Starting Score with the results of your score on the official test you take that is the next official test date following the final session of your ACT Ultimate program or of the ACT portion of your SAT/ACT Dual Mastery course.

    Eligibility for the above 3 Point Money Back Guarantee is limited to students whose Starting Score is 30 or below.

    Please note that if you exercise this 3 Point Money Back Guarantee, you will not be eligible for our other guarantee offers except with respect to the Money Back Guarantee for the SAT portion of the Dual Mastery Course as described below under “Money Back Guarantee”.

    2100 Score Money Back Guarantee for SAT Honors. If you take any of our SAT Honors programs and your official SAT test score (Math, Reading and Writing combined) does not improve to at least a score of 2100, you are eligible for a full refund if you meet the requirements set out at the end of this section, and you continue working with TPR at no additional cost within one year following the start of your program by taking TPR’s SAT LiveOnline Refresher Course or if a SAT LiveOnline Refresher Course is not available within 90 days of your request, by taking our SAT Ultimate Classroom In-Person Live or LiveOnline Course, then retaking the test and your official combined SAT score still does not improve to at least a score of 2100. To be eligible for the 2100 Score Money Back Guarantee, you also must meet the following requirements for your initial and refresher programs:

    • Within the schedule required by your program, attend all of the program sessions, take all assigned practice tests, and complete all of your homework.
    • You take the official SAT test on the next official test date following the final session of your program.
    • You present your official test score report(s) to us and request a full refund within 15 days after the official SAT test scores are released.

    Eligibility for the above 2100 Score Money Back Guarantee is limited to students who take one of our SAT Honors programs and whose PSAT Starting Score is at least 185 or SAT Starting Score is at least 1850. Further only students who have not taken any TPR PSAT or SAT program prior to taking a TPR SAT Honors program are eligible for the 2100 Score Money Back Guarantee. As used in this paragraph, “Starting Score” means your official PSAT test score or your official combined SAT test score for a test taken no more than six months before the start of your SAT Honors program or, if you have not taken an official PSAT or SAT test six months or less before the start of your SAT Honors program, a proctored Practice SAT test administered by TPR prior to the start of your SAT Honors program.

    Please note that if you exercise the above SAT 2100 Score Money Back Guarantee, you will not be eligible for our other guarantee offers.

    Money Back Guarantee. If you take any of our ACT Ultimate programs for which you enrolled prior to July 1, 2014, or SAT or ACT Fundamentals programs, SAT/ACT Dual Mastery Course, SAT or ACT private tutoring (in-person or online) comprehensive program (minimum 24 tutoring hours on initial enrollment), SAT Subject Test Classroom Course, or PSAT programs (except for PSAT 101 and self-paced online PSAT) and your test score for the test that was the subject of your program, does not improve, you are eligible for a full refund, or in the case of our Dual Mastery Course a 50% refund if your SAT test score does not improve, if you meet the following requirements:

    • Within the schedule required by your program, attend all of the program sessions, take all assigned practice tests, and complete all of your homework.
    • You take the official test for which you prepared on the next official test date following the final session of your program except for the Dual Mastery, you take the official SAT and on the next respective test date following the final session of your program for the respective test.
    • You present your official test score report(s) to us and request the refund within 15 days after the official test scores are released.

    How we measure improvement:

    For purposes of measuring improvement for the above Money Back Guarantee, we consider an official test score to be your total SAT score (Math, Reading and Writing combined), your composite ACT score, your total PSAT score or your SAT Subject Test score, as applicable.

    • If you have taken an official SAT, ACT, PSAT or SAT Subject test six months or less before the start of your TPR program, we will compare your prior official test score to your official score on the test you take on the next official test date following the final session of your program.
    • If you have not taken an official SAT, ACT, PSAT or SAT Subject test six months or less before the start of your TPR program, we will compare the results of your first practice test in our program to your score on the official test you take on the next official test date following the final session of your program.

    Please note that if you exercise the above Money Back Guarantee, you will not be eligible for our other guarantee offers.

    Refunds for purposes of the Money Back Guarantee, the 2100 Score Guarantee and the 150 Point Money Back Guarantee take approximately 30 days to be processed from the date of submitting a fully completed request.

    FOR STUDENTS ENROLLING IN A DAT/GMAT/GRE/LSAT/MCAT/OAT PROGRAM:

    THE PRINCETON REVIEW GUARANTEE: We guarantee your satisfaction. TPR’s guarantee offers—Readiness, Satisfaction or Money Back—are described below. Each eligible student may choose only one of the applicable guarantee offers. TPR’s Subject Tutoring programs are not eligible for any guarantee. Further, TPR’s Guarantee does not apply to any free session offered by TPR or to courses not listed on this website (e.g., courses offered through schools or other institutions unless specifically indicated in TPR written program description). For more information, call 1-800-REVIEW.

    Readiness Guarantee. If you are enrolled in one of our DAT, GMAT, GRE, LSAT, MCAT or OAT courses except as stated at the end of this paragraph, and at the end of the course, you do not feel ready to take the test for which you prepared, you may repeat the course you have just completed at no charge (except as provided for MCAT in (iii) below) within one year following the start of your program (for MCAT courses, within 15 months following the start of your program); provided that you fulfill the requirements set out toward the end of this Guarantee within one year (15 months for MCAT courses) following the start of your program and provided further that:

    (i) if you are enrolled in GMAT or GRE Ultimate Small Group Instruction and, at the end of the program you do not feel ready to take the test for which you prepared, you may take the GMAT or GRE Ultimate Classroom (or LiveOnline) course, respectively;

    (ii) if you are enrolled in the MCAT Summer Immersion Course, and, at the end of the course you do not feel ready to take the test for which you prepared, you may take the MCAT Ultimate Classroom, LiveOnline or Small Group Instruction program; and

    (iii) if you completed an MCAT program and the program you completed (A) is no longer offered, or (B) is still offered and had a start date on or after January 1, 2014, you may take as your repeat program the new MCAT 2015 program that is comparable in hours and method of delivery to the MCAT program that you would have been eligible for under this Readiness Guarantee, in either case for a fee of $199.00 for a new set of materials for such MCAT 2015 program.

    To qualify for the Readiness Guarantee you must have attended all of the program sessions, taken all assigned tests and completed all your homework.

    The Princeton Review Readiness Guarantee is not available for private tutoring programs, whether in-person or online, and self-paced Online courses. LiveOnline students wishing to exercise this Readiness Guarantee may be required to mail in all homework in order to demonstrate that they have completed all of their homework.

    If you repeat a course under this Readiness Guarantee, you will not be provided with a new set of program materials unless there has been a material version change to the program materials since your original program (see (iii) immediately above with respect to new materials if you took an MCAT program and your repeat program is an MCAT 2015 program). If you need a new set of materials and there has been no material change, you may purchase a replacement set of materials for $200.00.

    Please note that if you exercise this Readiness Guarantee, you will not be eligible for our other guarantee offers.

    Satisfaction Guarantee. Regardless of how much your test score improves, students in The Princeton Review programs described below are eligible to continue working with The Princeton Review at no additional charge (except as provided for MCAT in (vi) below) for one year following the start of your DAT, GMAT, GRE, LSAT or OAT program, or 15 months following the start of your MCAT program provided you meet the requirements set forth at the end of this Guarantee:

    (i) If you took a Classroom, LiveOnline or self-paced Online Course with The Princeton Review, you may repeat the course in which you initially enrolled;

    (ii) if you took an Ultimate or Fundamentals Small Group Instruction, you may take an Ultimate or Fundamentals, respectively, Classroom or LiveOnline Course for the test type of your initial course;

    (iii) if you took an MCAT, OAT or DAT Small Group Instruction, for the MCAT you may take the Ultimate MCAT Classroom or LiveOnline Course and for the DAT or OAT you may take a DAT or OAT Classroom Course respectively;

    (iv) if you took an in-person or online Comprehensive Tutoring program*, you may take an Ultimate Classroom or LiveOnline course for the test type of your initial course or if an Ultimate Classroom or LiveOnline course is not offered for your test type, you may take the Fundamentals Classroom or LiveOnline course for that test type; and

    (v) if you took the MCAT Summer Immersion Course, you may take the MCAT Ultimate course, in Classroom, LiveOnline or Small Group Instruction format; and

    (vi) if you completed an MCAT program and the MCAT program you completed (A) is no longer offered , or (B) is still offered and had a start date on or after January 1, 2014, you may take as your repeat program the new MCAT 2015 program that is comparable in hours and method of delivery to the MCAT program that you would have been eligible for under this Satisfaction Guarantee, in either case for a fee of $199.00 for a new set of materials for such MCAT 2015 program.

    The Princeton Review Satisfaction Guarantee is not available for private tutoring programs other than comprehensive tutoring programs* or subject tutoring programs.

    *Comprehensive Tutoring Programs consist of the following minimum number of instructional hours on initial enrollment: MCAT - 48 hours; LSAT – 24 hours; DAT and OAT - 30 hours; GMAT – 22 hours and GRE – 18 hours.

    To qualify for the Satisfaction Guarantee for the eligible programs as described above, you must meet the following requirements:

    • Within the time period scheduled for your program, attend all of the program sessions, take all assigned practice tests, and complete all of your homework.
    • Take the official test for which you prepared within 30 days (45 days for DAT, MCAT and OAT) following the final session of your program,

    If you take or repeat a course under this Satisfaction Guarantee, you will not be provided with a new set of program materials unless there has been a material version change to the program materials since your original program (see (vi) immediately above with respect to new materials if you took an MCAT program and your repeat program is an MCAT 2015 program). If you need a new set of materials and there has been no material change, you may purchase a replacement set of materials for $200.00.

    Please note that if you exercise this Satisfaction Guarantee, you will not be eligible for our Money Back Guarantee or our Readiness Guarantee.

    Money Back Guarantee. If you take any of our DAT, GMAT, GRE, LSAT, MCAT or OAT programs except for self-paced Online, MCAT Summer Immersion, subject tutoring or tutoring for hours less than included in our Comprehensive Private Tutoring Program** , and your test score does not improve, you are eligible for a full refund if you meet the following requirements:

    • Within the time period scheduled for your program, attend all of the program sessions, take all assigned practice tests, and complete all of your
    • Take the official test for which you prepared within 30 days (45 days for DAT, MCAT and OAT) following the final session of your program.
    • Present your official test score report(s) to us and request a full refund within 90 days following the final session of your program.

    LiveOnLine students, requesting a full refund may be required to mail in all homework in order to demonstrate that they have completed all of their homework.

    **Comprehensive Tutoring Programs consist of the following minimum number of instructional hours on initial enrollment: MCAT – 48 hours; LSAT – 24 hours; DAT and OAT – 30 hours; GMAT-22 hours; and GRE – 18 hours.

    Please note that if you exercise this Money Back Guarantee, you will not be eligible for our Satisfaction Guarantee or our Readiness Guarantee. Refunds for purposes of the Money Back Guarantee take approximately 30 days from the date of the request to be processed.

    How we measure improvement:

    • If you have taken an official test six months or less before the start of your program with us, we will compare your prior official score to your official score on the test you take within 30 days (45 days for DAT, MCAT and OAT) following the final session of your program.
    • If you have not taken an official test six months or less before the start of your program with us, we will compare the results of your first practice test in our program to your score on the official test you take within 30 days (45 days for DAT, MCAT and OAT) following the final session of your program.

    ACCEPTANCE OF THESE TERMS AND CONDITIONS: Please indicate your acceptance of these terms and conditions by clicking the “I Accept” button below. I UNDERSTAND THAT BY CLICKING “I AGREE” BELOW, I ACKNOWLEDGE THAT I HAVE READ AND THAT I AGREE TO THE ABOVE TERMS AND CONDITIONS. NOTE THAT YOU MUST BE 18 YEARS OF AGE OR OLDER TO ACCEPT THESE TERMS AND CONDITIONS. IF YOU ARE LESS THAN 18 YEARS OF AGE, YOU MUST HAVE A PARENT OR GUARDIAN ACCEPT ON YOUR BEHALF. CLICKING THE “I ACCEPT” BUTTON IS A REPRESENTATION FROM YOU THAT YOU ARE AT LEAST 18 YEARS OF AGE.

    July 01, 2014