A. To use The Princeton Review Guarantee, you must meet the eligibility criteria outlined below. Not sure if you do? Don’t worry—we can help you figure it out. To speak with a representative, call 1-800-865-7737.
A. To be eligible for The Princeton Review Guarantee, you must be enrolled in a Princeton Review Eligible Program, which has been paid in full.
A. To qualify, you must attend all of your class sessions, take all of the assigned tests and do all of your homework.
You need to take the official test within 90 days after your class ends. If you’re an MCAT student, you need to take the official test within two testing windows from the end of your class.
Within 90 days of the end of your class, send us your official test score and fill out the form here.
If you qualify and your score did not improve, we’ll refund your tuition.
A. Within 90 days of completing your program, call 1-800-865-7737 or fill out the form here to arrange to repeat the program for free. The program must be in the same test type as what you originally enrolled in and of an equal or lesser value. Add-on tutoring is not a repeat option. You have one year from invoking your guarantee to repeat your program.
A. Students can only use The Princeton Review Guarantee once per paid purchase. For example, if you choose to repeat the program, you will no longer be eligible for your money back.
If you’re enrolled in an MCAT course, you also must have enrolled in and completed the 21-hour Psychology and Sociology Online Module prior to taking the official test to be eligible to get your money back.
If you choose to get your money back, shipping charges are not refunded.
*Students who purchased Comprehensive Tutoring Packages are eligible to get their money back or repeat their tutoring program if their official scores do not improve. They are not eligible for a free repeat in their Comprehensive Tutoring Program if they are not satisfied. See information below on score improvement.
** MCAT Summer Immersion Students are eligible to repeat their program for free, but not eligible to get their money back.
A. At the beginning of your program, we’ll establish a baseline starting score that we will use to determine if your score improved.
Your starting score can be either:
We’ll then compare your starting score to the score you received on the official test.
A. New materials will not be provided with your repeat program. However, if you choose to prep with us again and would like new materials, the new book fees are below:
This guarantee applies to U.S. and Canada customers only.
The Princeton Review reserves the right to update this guarantee at any time.
Purchases prior to April 4, 2017 are covered by the guarantee in effect at the time of purchase. Please call 1-800-865-7737 with questions.
Date: As of April 4, 2017