Because the content pops up in a new window, you'll need to disable any pop-up blockers in place on your computer before you can open up your dashboard.
Your computer may have multiple redundant pop-up blockers. If so, all of them will need to be disabled before you can continue.
For information on how to disable the pop-up blockers on your computer, select your browser from the list below
- Internet Explorer
- Mozilla Firefox
- Safari
- Chrome
If you have disabled all the pop-up blockers associated with your browser, but your pop-ups are still blocked, check these categories as well:
- Security Software
- Other System Tray Programs
POP-UPS: Internet Explorer
Follow the instructions below to disable any pop-up blockers associated with your Internet Explorer web browser.
Browser Specific Pop-Up Blockers
Internet Explorer comes with a built-in pop-up blocker that's extremely easy to turn on and off. To disable your IE pop-up blocker, follow these steps:
- select "Tools" from the File menu
- click "Pop-Up Blocker"
- in the mini-window that opens, click "Turn Off Pop-Up Blocker"
If the mini-window already says "Turn On Pop-Up Blocker", leave the settings as is and continue to the next step.
Toolbar Specific Pop-Up Blockers
In addition to the standard pop-up blocker that you've already disabled, your copy of Internet Explorer may include additional pop-up blockers as a part of your custom toolbars. To identify the custom toolbars installed on your browser, follow these steps:
- select "View" from the File menu (or "Tools" for some versions of IE 7.0)
- click "Toolbars"
- examine the mini-window that opens
This is a list of Toolbars that are installed for your browser. Look for any toolbars that do NOT appear in the following list:
- Address Bar
- Explorer Bar
- Favorites
- Feeds
- History
- Links
- Standard Buttons
- Status Bar
Any toolbars NOT listed above are custom toolbars that were added to your browser after it was installed. There are hundreds of custom toolbars available, including "Google Toolbar," "Yahoo Companion," "AIM Search," and "MSN Toolbar," and many of these custom toolbars include built-in Pop-Up Blockers.
Toolbars with checks next to their names are currently displayed in your browser. But even a toolbar that's unchecked can block pop-ups. Select each unchecked toolbar in turn, until all toolbars are displayed in your browser.
Look through the controls for each toolbar for anything related to pop-ups or to "ad blocking." Be sure to check any "options" or "settings" controls that you find on the toolbar. Disable any pop-up blocker controls which you find.
An Important Note About Pop-Up Blockers
Some pop-up blockers may provide an "allow pop-ups for this site" option. If you are having trouble viewing pop-ups, do not select this option, as it may not allow all of the pop-up features used in your dashboard.
POP-UPS: Firefox
Follow the instructions below to disable any pop-up blockers associated with your Firefox web browser.
Browser Specific Pop-Up Blockers
Firefox comes with a built-in pop-up blocker that's extremely easy to turn on and off. To disable your Firefox pop-up blocker, follow these steps:
- select "Tools" from the File menu
- click "Options"
- select the "Content" icon at the top of the Options window
- un-check "Block pop-up windows" and click "OK"
If the "Block pop-up windows" option is already unchecked, leave the setting as is and continue to the next step.
Toolbar Specific Pop-Up Blockers
In addition to the standard pop-up blocker that you've already disabled, your copy of Firefox may include additional pop-up blockers as a part of your custom toolbars. To identify the custom toolbars installed on your browser, follow these steps:
- select "View" from the File
- click "Toolbars"
- examine the mini-window that opens
This is a list of toolbars installed for your browser. Many toolbars include built-in pop-up blockers. Only the toolbars with checks next to their names are currently displayed in your browser, but even a toolbar that's unchecked can block pop-ups. We need to check them all. Select each unchecked toolbar in turn, until all toolbars are displayed in your browser.
Look through the controls for each toolbar for anything related to pop-ups or to "ad blocking." Be sure to check any "options" or "settings" controls that you find on the toolbar. Disable any pop-up blocker controls which you find.
POP-UPS: Safari
Follow the instructions below to disable any pop-up blockers associated with your Safari web browser.
Browser Specific Pop-Up Blockers
Safari comes with a built-in pop-up blocker that's extremely easy to turn on and off. To disable your Safari pop-up blocker, follow these steps:
- Deselect "Block Pop-Up Windows" from the Safari Menu
POP-UPS: Chrome
Follow the instructions below to disable any pop-up blockers associated with your Chrome web browser.
Browser Specific Pop-Up Blockers
Chrome comes with a built-in pop-up blocker that's extremely easy to turn on and off. To disable your Chrome pop-up blocker, follow these steps:
- Click on the wrench icon on the far right of the toolbar.
- Click on Options, Preferences, or Settings, depending on which platform you are using.
- Click the "Under the Hood" Tab
- Click "Content Settings"
- In the "Pop-ups" section, select "Allow all sites to show pop-ups."
An Important Note About Pop-Up Blockers
Some pop-up blockers may provide an "allow pop-ups for this site" option. If you are having trouble viewing pop-ups, do not select this option, as it may not allow all of the pop-up features used in your dashboard.
POP-UPS: Security Software
Many computer and internet security programs include built-in pop-up blockers, including:
- Norton Internet Security
- Zone Alarm
- McAfee Internet Security Suite
In most cases, you can disable the pop-up blockers associated with these programs without disabling the program itself.
Similarly, disabling the main program does not generally disable the pop-up blocker.
You can access the settings for your most security software through your system tray (the set of icons that appears in the bottom right corner of your screen by the clock). For instructions on how to disable the pop-up blockers included with your security software, please see the documentation that came with the software.
POP-UPS: Other System Tray Programs
These are becoming less common, but you may have one or more standalone pop-up blocker programs which show up in your system tray (the set of icons that appears in the bottom right corner of your screen by the clock). You can usually identify these by the names, such as "Popzilla," "Ad Assassin," or some other name with "Pop" or "Ad" in it.
Many of these have a "disable" option that you can select by right-clicking on the icon. If not, click the icon to open the program and select the "disable" option found within.