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  • Online Help

    Online Help

    Having Problems with your Online Content?

    Q: What is online content?

    Princeton Review students may have access to online content that supplements their courses, tutorials, or book purchases. Depending on the course you are enrolled in or the product you have purchased, this content may include full-length tests, practice drills, online lessons, or other supplemental material.

    Q: How can I view my online content?

    You can view your online content via your Student Dashboard. To reach your Student Dashboard follow these steps:

    1. Click the "Student Tools" link at the top of the screen
    2. If necessary, enter your username and password and click "Login"

    This will take you to a screen that looks like this:

    Your online content appears in the lower half of the screen in a section called "My Online Content."

    Note that if you are enrolled in more than one course, you can use the "Change Course" dropdown to switch between them and access the online content for the desired course:

    Q: How can I navigate through my online content?

    Below you will find an example of the "My Online Content" section of a Student Dashboard. Note that the "My Online Content" section of your Student Dashboard may contain different content.

    Categories are displayed on the left in gray. When you click on a category, topics are displayed in green boxes. Click on any of the topics to pull up a list of associated content. Then click on the specific piece of content that you want to launch.

    Note that online content launches in a new window. Your Student Dashboard will remain open behind the new window. You MUST leave the Student Dashboard window open while using your online content. If you try to close the Student Dashboard window before closing out your online content, you may receive the following warning:

    If you choose the "Leave Page" option, your Student Dashboard will close and data entered into your online content window may not save.

    Q: What requirements must I meet to access my online content?

    Please make sure your that system meets the following requirements before attempting to access any of your online content:

    Operating System: Windows (XP, Vista, 7, or 8), Mac OS (10.7 or 10.8)
    Hardware: 512MB of RAM, 20-25MB of free disk space.

    Browser:

    • Internet Explorer 9 for Windows Vista/7 (with Compatibility Mode off)
    • Firefox 17+ for Windows or Mac
    • Chrome 21+ for Windows Only
    • Safari 6+ for Mac Only

    Settings:

    • Javascript must be enabled.
    • The latest version of Java must be installed and enabled.
    • Cookies must be enabled.
    • Adobe Flash and Reader must be installed.
    • Pop-ups must be allowed.

    Bandwidth: 512kbps (actual speed, not the maximum connection)

    If any of your settings do not match those listed above (or if you do not have Java, Adobe Flash, or Adobe Reader installed) you will see an error on your Student Dashboard that says "Your settings don't meet our minimum requirements. Get Details >>".

    If you click "Get Details" you will be taken to a screen that lists all of your current settings, with instructions on how to update them if they are incorrect.

    Q: Where can I download the latest version of my browser?

    Internet Explorer (supported for Windows Only) http://windows.microsoft.com/en-us/internet-explorer/download-ie

    Google Chrome (supported for Windows Only) https://www.google.com/intl/en/chrome/browser/

    Firefox (supported for Windows or Mac) http://www.mozilla.org/en-US/firefox/new/

    Safari (supported for Mac Only) http://www.apple.com/safari/

    Q: How do I enable Javascript?

    Internet Explorer (Windows Only)

    1. Click Tools and then Internet Options.
    2. In the Internet Options window, select the Security tab, and select the Custom level… button.
    3. In the Security Settings window, scroll down to Scripting and click the Enable button for Active scripting.
    4. Click OK to close the Security Settings window.
    5. Click OK to close the Internet Options window.

    Google Chrome (Windows Only)

    1. Click the Wrench (Spanner) Icon to the right of the Address bar and select Options.
    2. In the Options tab, click Under the Hood and then Content settings…
    3. Click Allow all sites to run JavaScript (recommended).
    4. Click the X in the top right corner of the Content Settings screen to close.
    5. Close Options tab.

    Firefox (Windows)

    1. On the web browser menu click Tools and select Options.
    2. In the Options window select the Content tab.
    3. Mark the Enable JavaScript checkbox.
    4. Click OK.

    Firefox (Mac)

    1. On the web browser menu click Firefox and select Preferences.
    2. In the Preferences window select the Content tab.
    3. Mark the Enable JavaScript checkbox.
    4. Close the Preferences window.

    Sarfari (Mac Only)

    1. On the web browser menu click Safari and select Preferences.
    2. In the Preferences window select the Security tab.
    3. Mark the Enable JavaScript checkbox.
    4. Close the Preferences window.

    Q: How can I make sure that my version of Java is up to date?

    You need the latest version of Java installed and enabled to access your online content. To verify your current version of Java, go to:
    http://www.java.com/verify/

    To upgrade to the latest version of Java, go here:
    http://www.java.com/en/download/index.jsp

    Q: How do I enable Java?

    Internet Explorer (Windows Only)

    1. Click Tools and then Internet Options.
    2. In the Internet Options window, select the Security tab, and select the Custom level…; button.
    3. In the Security Settings window, scroll down to Scripting of Java Applets and click the Enable button.
    4. Click OK to close the Security Settings window.
    5. Click OK to close the Internet Options window.

    Google Chrome (Windows Only)

    1. Enter about:plugins into the address bar of the browser.
    2. Scroll down till you find the Java plug-in.
    3. Click on the Enable link.

    Google Chrome (Mac Only)
    Chrome does not support Java 7 on the Mac platform.
    A 64-bit browser (Safari or Firefox, for example) is required to run Java 7 on Mac OS X.
    32-bit browsers such as Chrome do not support Java 7 on the Mac platform.

    Firefox (Windows or Mac)

    1. On the web browser menu click Tools and select Add-ons.
    2. On the Add-ons tab select Plugins.
    3. Scroll down till you find the Java plug-in.
    4. Click on the Enable button.

    Sarfari (Mac Only)

    1. On the web browser menu click Safari and select Preferences.
    2. In the Preferences window select the Security tab.
    3. Mark the Enable Java checkbox.
    4. Close the Preferences window.

    Q: What are these security warnings that I see when I'm on my Mac?

    When you launch online content that uses Java, you see a message pop up that asks, "Do you want to run this application?"

    The Princeton Review's content is on a safe and secure server and is not a security risk. Please check the box for "Do not show this again for apps from the publisher and location above" and then click the "Run" button.

    You will then see a second message that reads, "Allow access to the following application from this web site?"

    Click "Allow" and your online content will load.

    Note that if your Java is not up to date, you may see a slightly different message. In the second window, you may need to click a "Don't Block" button rather than an "Allow" button.

    Q: How do I enable Cookies?

    Internet Explorer (Windows Only)

    1. Click Tools and then Internet Options.
    2. In the Internet Options window, select the Privacy tab, and click the Advanced button.
    3. In the Advanced Privacy Settings window, select the Override automatic cookie handling checkbox.
    4. Select Accept for First-party Cookies and Third-party Cookies.
    5. Select the Always accept session cookies checkbox.
    6. Click OK to close the Advanced Privacy Settings window.

    Google Chrome (Windows Only)

    1. Click the Wrench (Spanner) Icon to the right of the Address bar and select Options.
    2. In the Options tab, click Under the Hood and then Content settings…
    3. Click Allow local data to be set (recommended).
    4. Click the X in the top right corner of the Content Settings screen to close.
    5. Close Options tab.

    Firefox (Windows Only)

    1. On the web browser menu click Tools and select Options.
    2. In the Options window select the Privacy tab.
    3. Set Firefox will: to Use custom settings for history.
    4. Check mark Accept cookies from sites and Accept third-part cookies.
    5. Set Keep until: to they expire.
    6. Click OK.

    Sarfari (Mac Only)

    1. On the web browser menu click Safari and select Preferences.
    2. In the Preferences window select the Privacy tab.
    3. Under Block cookies, select Never.
    4. Close the Preferences window.

    Q: How do I disable my browser's Pop-up Blocker?

    Below are the instructions for disabling your browser's native pop-up blocker. Note that various third party toolbars and other applications may also block pop-ups that may need to be separately disabled:

    Internet Explorer (Windows Only)

    1. Click Tools and then Internet Options.
    2. In the Internet Options window, select the Privacy tab.
    3. Under Pop-up Blocker, click the Settings button.
    4. In the Pop-up Blocker Settings window, enter the address "www.princetonreview.com" and click Add.
    5. Click Close.
    6. Click OK.

    Google Chrome (Windows Only)

    1. Click the Wrench (Spanner) Icon to the right of the Address bar and select Options.
    2. In the Options tab, click Under the Hood and then Content settings…
    3. Under Pop-ups, click the Manage exceptions button.
    4. Under Pop-up Exceptions, enter the address "www.princetonreview.com" and click Allow.
    5. Click the X in the top right corner of the Pop-up Exceptions screen to close.
    6. Click the X in the top right corner of the Content Settings screen to close.
    7. Close Options tab.

    Firefox (Windows Only)

    1. On the web browser menu click Tools and select Options.
    2. In the Options window select the Content tab.
    3. Click the Exceptions… button next to Block Pop-up windows.
    4. In the Allowed Sites window, enter the address "www.princetonreview.com" and click Allow.
    5. Click Close.
    6. Click OK.

    Firefox (Mac Only)

    1. On the web browser menu click Firefox and select Preferences.
    2. In the Preferences window select the Content tab.
    3. Click the Exceptions… button next to Block Pop-up windows.
    4. In the Allowed Sites window, enter the address "www.princetonreview.com" and click Allow.
    5. Close the Allowed Sites window.
    6. Close the Preferences window.

    Sarfari (Mac Only)

    1. On the web browser menu click Safari and select Preferences.
    2. In the Preferences window select the Security tab.
    3. Uncheck Block pop-up windows.
    4. Close the Preferences window.

    Q: What if I see unwanted pop-ups or ads?

    If you see pop-ups or underlined words on the page that look like links they may actually be embedded advertisements.

    First, run a virus scan to make sure that the problem exists in your browser.

    You can also check to see if there is a search accelerator or download manager extensions installed on your computer and, if possible, disable these types of extensions.

    If the first two options don't stop the pop ups, check your Internet Service Provider service agreement to see if they modify website pages to include third party ads as a way generating revenue.

    Your Profile

    Q: How can I change my username/email address?

    Your username on our website is also your email address. If you email address changes, you may want to update your username and contact information on our site to reflect that. To update your email address, just follow these steps:

    1. login using your current email address
    2. click on the "My Profile" link in the top right
    3. update your email address and click "Save"

    Just remember: the next time you log into the website, you'll want to use your new email address to log in.

    Q: How can I change my password?

    You can change your password at any time by following these steps:

    1. Login
    2. Click on the "My Profile" link in the top right
    3. Click "I want to change my password"
    4. Enter your old password and your new password. Click "Change Password" to update the password.

    Just remember: the next time you log into the website, you'll want to use your new password to log in.

    Q: How do I change my contact information?

    You can update your contact information on our website at any time by following these steps:

    1. Login
    2. Click on the "My Profile" link in the top right
    3. Update your information and click "Save"

    Q: How do I change my email subscriptions?

    You can update your contact information on our website at any time by following these steps:

    1. Login
    2. Click on the "My Profile" link in the top right
    3. Click on the "My Communication Preferences" link
    4. Check or uncheck the boxes to subscribe to or unsubscribe
    5. Click "Submit"

    Instructor-Led Courses and Tutoring

    Q: What is online content?

    Princeton Review students may have access to online content that supplements their courses, tutorials, or book purchases. Depending on the course you are enrolled in or the product you have purchased, this content may include full-length tests, practice drills, online lessons, or other supplemental material.

    Q: How can I view my online content?

    You can view your online content via your Student Dashboard. To reach your Student Dashboard follow these steps:

    1. Click the "Student Tools" link at the top of the screen
    2. f necessary, enter your username and password and click "Login"

    This will take you to a screen that looks like this:

    Your online content appears in the lower half of the screen in a section called "My Online Content."

    Note that if you are enrolled in more than one course, you can use the "Change Course" dropdown to switch between them and access the online content for the desired course:

    Q: How can I navigate through my online content?

    Below you will find an example of the "My Online Content" section of a Student Dashboard. Note that the "My Online Content" section of your Student Dashboard may contain different content.

    Categories are displayed on the left in gray. When you click on a category, topics are displayed in green boxes. Click on any of the topics to pull up a list of associated content. Then click on the specific piece of content that you want to launch.

    Note that online content launches in a new window. Your Student Dashboard will remain open behind the new window. You MUST leave the Student Dashboard window open while using your online content. If you try to close the Student Dashboard window before closing out your online content, you may receive the following warning:

    If you choose the "Leave Page" option, your Student Dashboard will close and data entered into your online content window may not save.

    Q: What requirements must I meet to access my online content?

    Please make sure your that system meets the following requirements before attempting to access any of your online content:

    Operating System: Windows (XP, Vista, 7, or 8), Mac OS (10.7 or 10.8)
    Hardware: 512MB of RAM, 20-25MB of free disk space.

    Browser:

    • Internet Explorer 9 for Windows Vista/7 (with Compatibility Mode off)
    • Firefox 17+ for Windows or Mac
    • Chrome 21+ for Windows Only
    • Safari 6+ for Mac Only

    Settings:

    • Javascript must be enabled.
    • The latest version of Java must be installed and enabled.
    • Cookies must be enabled.
    • Adobe Flash and Reader must be installed.
    • Pop-ups must be allowed.

    Bandwidth: 512kbps (actual speed, not the maximum connection)

    If any of your settings do not match those listed above (or if you do not have Java, Adobe Flash, or Adobe Reader installed) you will see an error on your Student Dashboard that says "Your settings don't meet our minimum requirements. Get Details >>".

    If you click "Get Details" you will be taken to a screen that lists all of your current settings, with instructions on how to update them if they are incorrect.

    Q: How do I find out how I did on my test?

    To view your test scores, follow these steps:

    1. Click the "Student Tools" link at the top of the screen
    2. If necessary, enter your username and password and click "Login"
    3. If necessary, select the correct course from the "Change Course" dropdown

    Test scores are listed under the header "My Test Scores." (To view drill scores, click the "My Drill Scores" tab.)

    To view your score report, click the "View" link for the appropriate test or drill.

    Q: When is my next class?

    To view your course schedule, follow these steps:

    1. Click the "Student Tools" link at the top of the screen
    2. If necessary, enter your username and password and click "Login"
    3. If necessary, select the correct course from the "Change Course" dropdown
    4. Click the "About Your Course" button

    Clicking the "About Your Course" button brings up a detailed course schedule with location information. If you are a LiveOnline student, you can also find links to your scheduled class sessions and to recorded sessions in this window.

    Q: How can I score my tests?

    If you are prepping for any of the tests that are administered on paper (including the SAT, ACT, and LSAT), you may have the option to score your pencil-and-paper practice tests from your Student Dashboard. To score your tests, follow these steps:

    1. Click the "Student Tools" link at the top of the screen
    2. If necessary, enter your username and password and click "Login"
    3. If necessary, select the correct course from the "Change Course" dropdown
    4. Scroll down to the "My Online Content" section and click the gray "Score Tests" tab
    5. Click the green "Score Tests" or "How to Score Your Tests" box to access detailed instructions for scoring your tests

    Q: How can I take my online tests?

    If you are prepping for any of the tests that are administered via computer (including the GRE, GMAT, and MCAT), you will be required to take your tests online. Some students prepping for other tests will also have the option to take certain tests and drills online. To take these tests, follow these steps:

    1. Click the "Student Tools" link at the top of the screen
    2. If necessary, enter your username and password and click "Login"
    3. If necessary, select the correct course from the "Change Course" dropdown
    4. Scroll down to the "My Online Content" section

    Tests will be listed under the "Online Tests" or "Practice Tests" tab. Practice drills may appear throughout your online content.

    Q: How do I print a score report?

    Each score report has the text "Print" in the upper right hand corner.

    Clicking on that text will bring up the print options linked to your printer. Since we use color rather extensively in our score reports, you will need to use the following settings to print the best score reports. Note, the important settings include "Print Background Colors", the Margins, and enabling Shrink to Fit.

    For Internet Explorer:

    For Firefox:

    Q: How do I find a course or tutor in my area?

    To find a course or a tutor in the U.S. or Canada, use our Course Finder tool found on our homepage www.princetonreview.com

    Q: How do I contact my local course office?

    To speak with a staff member at your local TPR office, call 866-TPR-PREP.

    Q: Why are there no classes listed for my area?

    Princeton Review offers classroom and tutoring programs in most cities across the U.S. and Canada. However, if you can't locate a course in your area please explore the various Online course options. This could take the form of our LiveOnline courses, taught by an expert instructor, or the form of an Online only course, which offers the content but doesn't involve any instructors.

    Online Courses

    Q: What is online content?

    Princeton Review students may have access to online content that supplements their courses, tutorials, or book purchases. Depending on the course you are enrolled in or the product you have purchased, this content may include full-length tests, practice drills, online lessons, or other supplemental material.

    Q: How can I view my online content?

    You can view your online content via your Student Dashboard. To reach your Student Dashboard follow these steps:

    1. Click the "Student Tools" link at the top of the screen
    2. f necessary, enter your username and password and click "Login"

    This will take you to a screen that looks like this:

    Your online content appears in the lower half of the screen in a section called "My Online Content."

    Note that if you are enrolled in more than one course, you can use the "Change Course" dropdown to switch between them and access the online content for the desired course:

    Q: How can I navigate through my online content?

    Below you will find an example of the "My Online Content" section of a Student Dashboard. Note that the "My Online Content" section of your Student Dashboard may contain different content.

    Categories are displayed on the left in gray. When you click on a category, topics are displayed in green boxes. Click on any of the topics to pull up a list of associated content. Then click on the specific piece of content that you want to launch.

    Note that online content launches in a new window. Your Student Dashboard will remain open behind the new window. You MUST leave the Student Dashboard window open while using your online content. If you try to close the Student Dashboard window before closing out your online content, you may receive the following warning:

    If you choose the "Leave Page" option, your Student Dashboard will close and data entered into your online content window may not save.

    Q: What requirements must I meet to access my online content?

    Please make sure your that system meets the following requirements before attempting to access any of your online content:

    Operating System: Windows (XP, Vista, 7, or 8), Mac OS (10.7 or 10.8)
    Hardware: 512MB of RAM, 20-25MB of free disk space.

    Browser:

    • Internet Explorer 9 for Windows Vista/7 (with Compatibility Mode off)
    • Firefox 17+ for Windows or Mac
    • Chrome 21+ for Windows Only
    • Safari 6+ for Mac Only

    Settings:

    • Javascript must be enabled.
    • The latest version of Java must be installed and enabled.
    • Cookies must be enabled.
    • Adobe Flash and Reader must be installed.
    • Pop-ups must be allowed.

    Bandwidth: 512kbps (actual speed, not the maximum connection)

    If any of your settings do not match those listed above (or if you do not have Java, Adobe Flash, or Adobe Reader installed) you will see an error on your Student Dashboard that says "Your settings don't meet our minimum requirements. Get Details >>".

    If you click "Get Details" you will be taken to a screen that lists all of your current settings, with instructions on how to update them if they are incorrect.

    Q: How should I get started with my online course?

    The first time you open your Student Dashboard, you will see a screen that looks something like this:

    Click on "Get Started" and then "Welcome" to access your welcome page. Each welcome page includes an online lesson plan. This plan presents guidance for what to do when, based on how long you have to prep.

    Q: How long will I have access to my course for?

    You can view the length of your online entitlements right in your student portal page. The dates that your course is available to you displays right next to the "Launch Online Content" link in "Current-Test-Prep".

    Q: How can I extend my course?

    Course extensions can be purchased at the following rates:

    • $199 for 120 days for all courses except MCAT
    • $499 for 120 days for MCAT courses

    If you are interested in extending your course access, please contact 888-955-4600.

    Online Practice Tests

    Q: What requirements must I meet to access my online content?

    Please make sure your that system meets the following requirements before attempting to access any of your online content:

    Operating System: Windows (XP, Vista, 7, or 8), Mac OS (10.7 or 10.8)
    Hardware: 512MB of RAM, 20-25MB of free disk space.

    Browser:

    • Internet Explorer 9 for Windows Vista/7 (with Compatibility Mode off)
    • Firefox 17+ for Windows or Mac
    • Chrome 21+ for Windows Only
    • Safari 6+ for Mac Only

    Settings:

    • Javascript must be enabled.
    • The latest version of Java must be installed and enabled.
    • Cookies must be enabled.
    • Adobe Flash and Reader must be installed.
    • Pop-ups must be allowed.

    Bandwidth: 512kbps (actual speed, not the maximum connection)

    If any of your settings do not match those listed above (or if you do not have Java, Adobe Flash, or Adobe Reader installed) you will see an error on your Student Dashboard that says "Your settings don't meet our minimum requirements. Get Details >>".

    If you click "Get Details" you will be taken to a screen that lists all of your current settings, with instructions on how to update them if they are incorrect.

    Q: Can I retake an online practice test?

    Absolutely! You can retake your online practice test as many times as you like. Each time you take the test will produce a new score report in the View Test Scores tab.

    Our GMAT tests are an exception to this rule. In order to retake a GMAT test, you must first delete the scores on the previous exam. After deleting those scores, you will not be able to view them, but you will be able to retake the test.

    Q: Why didn't my score report generate?

    To ensure that your tests score properly and produce a score report, it is crucial that you leave the Student Dashboard window open in the background while taking your test. If you are worried about saving your progress, you can "suspend" at any point to save your progress while in the test.

    If you attempt to close the Student Dashboard window while a test is in progress, you will be prompted to confirm this decision. Please choose the option "Stay on Page" to ensure that your test scores properly:

    Q: How long does it take for essays to be graded and returned?

    The Princeton Review will grade essays in the order that they are submitted. Most essays are scored within 3-5 days, but it may take a little longer during busier times of the year.

    Q: How can I find out my essay scores?

    Once your essays have been graded, your scores and feedback will be uploaded to your Score Report, which is available in the View Tests Scores tab.

    Princeton Review Test Prep Books

    Q: How do I register my Test Prep book?

    Many of our Test Prep books come with free access to online practice tests and other great resources. To access these resources, you'll need to register, which can be done in three easy steps:

    1. Create a username and password on www.princetonreview.com
    2. Register your book either on the homepage or at http://www.princetonreview.com/cracking using the ISBN number that appears on the inside back cover of your book
    3. click "Go"

    Once your book is registered, a link to your online tools will appear on your My Prep page under "View Courses."

    Q: How do I access my free tests?

    Once you've registered your book, you can access your free tests (and all your other online resources) by following these steps:

    1. Click the "Student Tools" link at the top of the screen
    2. If necessary, enter your username and password and click "Login"
    3. If necessary, select the correct course from the "Change Course" dropdown
    4. Scroll down to the "My Online Content" section

    Tests will be listed under the "Online Tests" or "Practice Tests" tab. Practice drills may appear throughout your online content.

    Q: Do you support older editions of the Test Prep books?

    As you may know, new editions of our books come out every year. We currently support the two most recent editions of these books.

    Q: Do you support the old Cracking CDs?

    Some older Cracking books were sold with a CD that included several free practice tests. Unfortunately, we no longer support those tests.