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  • Online Help

    Online Help

    Having Problems with your Online Content?

    Q: What is your Online Content page?

    Your Online Content Page is where you can access all of your online content for a class.

    Q: How can I access my Online Content?

    Once you're enrolled, you'll be able to access all of your online course content through our website. To access your online course, follow these steps:

    • Login
    • If you don't load to your profile, click on the "My Profile" link in the top right
    • Click on "My Prep". Doing so should bring up a window that looks like:
    • The "View Courses" tab will contain all of your courses.
    • Click on "Launch Online Content" in the current test-prep tab to launch your Online Content Page, which will look like:

    Q: What requirements must I meet to access my Online Content?

    • You must have Java installed and enabled for the links in the Online Content to function. Click here to see if you have the latest version of Java installed, and download it if you do not.
    • You cannot use Mac OS 10.5 (Leopard) to access your Online Content. Mac users must be on OS 10.6 (Snow Leopard) or later to access Online Content.

    Q: What if I'm having trouble accessing my online content?

    • If clicking "Launch Online Content" doesn't launch your online content, ensure that you have enabled pop-ups for www.princetonreview.com
      • To read more about disabling your pop-up blocker, see below.
    • If no links in the online content are clickable, ensure that you have java installed and have enabled it for www.princetonreview.com
      • If you do not know if you have java, go to
        http://www.java.com/en/download/
      • Click on "Do I have Java?" to test if you do
      • Click "Free Java Download" to download java if you do not have it
      • Your browser may ask you to allow java to run for www.princetonreview.com when launching the online content.
        Always allow it.

    Q: How do I disable the pop-up blockers so that I can access my online content?

    Because the content pops up in a new window, you'll need to disable any pop-up blockers in place on your computer before you can open up your dashboard.

    Your computer may have multiple redundant pop-up blockers. If so, all of them will need to be disabled before you can continue.

    For information on how to disable the pop-up blockers on your computer, select your browser from the list below

    • Internet Explorer
    • Mozilla Firefox
    • Safari
    • Chrome

    If you have disabled all the pop-up blockers associated with your browser, but your pop-ups are still blocked, check these categories as well:

    • Security Software
    • Other System Tray Programs

    POP-UPS: Internet Explorer

    Follow the instructions below to disable any pop-up blockers associated with your Internet Explorer web browser.

    Browser Specific Pop-Up Blockers

    Internet Explorer comes with a built-in pop-up blocker that's extremely easy to turn on and off. To disable your IE pop-up blocker, follow these steps:

    • select "Tools" from the File menu
    • click "Pop-Up Blocker"
    • in the mini-window that opens, click "Turn Off Pop-Up Blocker"

    If the mini-window already says "Turn On Pop-Up Blocker", leave the settings as is and continue to the next step.

    Toolbar Specific Pop-Up Blockers

    In addition to the standard pop-up blocker that you've already disabled, your copy of Internet Explorer may include additional pop-up blockers as a part of your custom toolbars. To identify the custom toolbars installed on your browser, follow these steps:

    • select "View" from the File menu (or "Tools" for some versions of IE 7.0)
    • click "Toolbars"
    • examine the mini-window that opens

    This is a list of Toolbars that are installed for your browser. Look for any toolbars that do NOT appear in the following list:

    • Address Bar
    • Explorer Bar
    • Favorites
    • Feeds
    • History
    • Links
    • Standard Buttons
    • Status Bar

    Any toolbars NOT listed above are custom toolbars that were added to your browser after it was installed. There are hundreds of custom toolbars available, including "Google Toolbar," "Yahoo Companion," "AIM Search," and "MSN Toolbar," and many of these custom toolbars include built-in Pop-Up Blockers.

    Toolbars with checks next to their names are currently displayed in your browser. But even a toolbar that's unchecked can block pop-ups. Select each unchecked toolbar in turn, until all toolbars are displayed in your browser.

    Look through the controls for each toolbar for anything related to pop-ups or to "ad blocking." Be sure to check any "options" or "settings" controls that you find on the toolbar. Disable any pop-up blocker controls which you find.

    An Important Note About Pop-Up Blockers

    Some pop-up blockers may provide an "allow pop-ups for this site" option. If you are having trouble viewing pop-ups, do not select this option, as it may not allow all of the pop-up features used in your dashboard.

    POP-UPS: Firefox

    Follow the instructions below to disable any pop-up blockers associated with your Firefox web browser.

    Browser Specific Pop-Up Blockers

    Firefox comes with a built-in pop-up blocker that's extremely easy to turn on and off. To disable your Firefox pop-up blocker, follow these steps:

    • select "Tools" from the File menu
    • click "Options"
    • select the "Content" icon at the top of the Options window
    • un-check "Block pop-up windows" and click "OK"

    If the "Block pop-up windows" option is already unchecked, leave the setting as is and continue to the next step.

    Toolbar Specific Pop-Up Blockers

    In addition to the standard pop-up blocker that you've already disabled, your copy of Firefox may include additional pop-up blockers as a part of your custom toolbars. To identify the custom toolbars installed on your browser, follow these steps:

    • select "View" from the File
    • click "Toolbars"
    • examine the mini-window that opens

    This is a list of toolbars installed for your browser. Many toolbars include built-in pop-up blockers. Only the toolbars with checks next to their names are currently displayed in your browser, but even a toolbar that's unchecked can block pop-ups. We need to check them all. Select each unchecked toolbar in turn, until all toolbars are displayed in your browser.

    Look through the controls for each toolbar for anything related to pop-ups or to "ad blocking." Be sure to check any "options" or "settings" controls that you find on the toolbar. Disable any pop-up blocker controls which you find.

    POP-UPS: Safari

    Follow the instructions below to disable any pop-up blockers associated with your Safari web browser.

    Browser Specific Pop-Up Blockers

    Safari comes with a built-in pop-up blocker that's extremely easy to turn on and off. To disable your Safari pop-up blocker, follow these steps:

    • Deselect "Block Pop-Up Windows" from the Safari Menu

    POP-UPS: Chrome

    Follow the instructions below to disable any pop-up blockers associated with your Chrome web browser.

    Browser Specific Pop-Up Blockers

    Chrome comes with a built-in pop-up blocker that's extremely easy to turn on and off. To disable your Chrome pop-up blocker, follow these steps:

    • Click on the wrench icon on the far right of the toolbar.
    • Click on Options, Preferences, or Settings, depending on which platform you are using.
    • Click the "Under the Hood" Tab
    • Click "Content Settings"
    • In the "Pop-ups" section, select "Allow all sites to show pop-ups."

    An Important Note About Pop-Up Blockers

    Some pop-up blockers may provide an "allow pop-ups for this site" option. If you are having trouble viewing pop-ups, do not select this option, as it may not allow all of the pop-up features used in your dashboard.

    POP-UPS: Security Software

    Many computer and internet security programs include built-in pop-up blockers, including:

    • Norton Internet Security
    • Zone Alarm
    • McAfee Internet Security Suite

    In most cases, you can disable the pop-up blockers associated with these programs without disabling the program itself.

    Similarly, disabling the main program does not generally disable the pop-up blocker.

    You can access the settings for your most security software through your system tray (the set of icons that appears in the bottom right corner of your screen by the clock). For instructions on how to disable the pop-up blockers included with your security software, please see the documentation that came with the software.

    POP-UPS: Other System Tray Programs

    These are becoming less common, but you may have one or more standalone pop-up blocker programs which show up in your system tray (the set of icons that appears in the bottom right corner of your screen by the clock). You can usually identify these by the names, such as "Popzilla," "Ad Assassin," or some other name with "Pop" or "Ad" in it.

    Many of these have a "disable" option that you can select by right-clicking on the icon. If not, click the icon to open the program and select the "disable" option found within.

    Q: What browser should I use?

    We support the following browsers. If one of them is not functioning well for you, we recommend trying a different browser. We recommend using Chrome or Firefox on a PC and Safari on a Mac.

    • Internet Explorer, versions 8 or 9
    • Firefox, versions 12 or higher
    • Chrome, version 17 or higher
    • Safari, version 5 or higher

    Q: What if I'm using Mac OS 10.6 'Snow Leopard'?

    Students running Mac OS Snow Leopard need to make sure that they have the Java version 1.6 installed on their computer (Java 1.6, 32-bit) and that their Java Preferences are set properly. Students may adjust their Java Preferences by following these steps:

    • Launch Java Preferences by going to Go > Applications > Utilities > Java > Java Preferences
    • Check "Enable applet plug-in and Web Start applications"
    • If you see an option labeled "Within the browser process" make sure that it is selected (does not apply to all versions of OS 10.6)
    • If multiple versions of Java appear in the Java Preferences window, drag the 32-bit version of Java 1.6 (the latest version) to the top of the list

    This is what the Java Preferences window looks like:

    MAC OS Java

    Q: What if I'm using Mac OS 10.7 'Lion' and higher?

    Students running Mac OS Lion need to download or update to the most recent version of Java (1.7). With the latest version of Java, applets are adjusted within the browser:

    • Select an item in your online student center.
    • At the first prompt you will receive check the box to run and then 'Run'
      MAC Lion
    • At the second prompt select 'Don't Block'
      MAC Lion
    • Your item will then take a few short moments to load.

    * Please note Google Chrome will not work with Java 7 on a Mac OS. We strongly recommend Safari.

    Q: How do I navigate through my online content?

    Your content will appear similar to:

    Navigation is accomplished by opening and closing folders. Each blue name is a link to a piece of content. Clicking it will open that piece of content.

    IMPORTANT: all links will open in a pop-up window from the Online Content page. Do NOT close the Online Content page until you have finished the test and the window has closed. The Online Content Page, in the background, will appear as one of the two below:


    Regardless of how the Online Content page appears, leave the Online Content page open in the background until you have finished with the test and the test window closes itself. Otherwise, your test data will be lost and you will be required to retake the test. Once the test/drill window is closed, you can click "Return to Content Structure" to be taken back to your Online Content.

    Q: How do I download PDF files?

    Some of our online course materials are stored as PDF files. If you have Adobe Reader, Adobe Acrobat, or another PDF reader, you should be able to open up any of these files.

    Adobe Reader is free for download from www.adobe.com.

    Your Profile

    Q: How can I change my username/email address?

    Your username on our website is also your email address. If you email address changes, you may want to update your username and contact information on our site to reflect that. To update your email address, just follow these steps:

    • login using your current email address
    • click on the "My Profile" link in the top right
    • update your email address and click "Save"

    Just remember: the next time you log into the website, you'll want to use your new email address to log in.

    Q: How can I change my password?

    You can change your password at any time by following these steps:

    • Login
    • Click on the "My Profile" link in the top right
    • Click "I want to change my password"
    • Enter your old password and your new password. Click "Change Password" to update the password.

    Just remember: the next time you log into the website, you'll want to use your new password to log in.

    Q: How do I change my contact information?

    You can update your contact information on our website at any time by following these steps:

    • Login
    • Click on the "My Profile" link in the top right
    • Update your information and click "Save"

    Q: How do I change my email subscriptions?

    You can update your contact information on our website at any time by following these steps:

    • Login
    • Click on the "My Profile" link in the top right
    • Click on the "My Communication Preferences" link
    • Check or uncheck the boxes to subscribe to or unsubscribe
    • Click "Submit"

    Instructor-Led Courses and Tutoring

    Q: How do I access my Online Content?

    Our classroom students can access the online content for their courses via the Launch Online Content link. This was previously called the Online Student Center and is now found under the View Courses tab. All students can take their online practice tests here by clicking Launch Online Content.

    To access your Online Content, follow these steps:

    • Login
    • If you don't load to your profile, click on the "My Profile" link in the top right
    • Click on "My Prep". Doing so should bring up a window that looks like:
    • The "View Courses" tab will contain all of your courses.
    • Click on "Launch Online Content" in the current test-prep tab to launch your Online Content Page, which will look like:

    Q: What requirements must I meet to access my Online Content?

    • You must have Java installed and enabled for the links in the Online Content to function. Click here to see if you have the latest version of Java installed, and download it if you do not.
    • You cannot use Mac OS 10.5 (Leopard) to access your Online Content. Mac users must be on OS 10.6 (Snow Leopard) or later to access Online Content.

    Q: How do I find out how I did on my test?

    To access your online Score Reports, follow these steps:

    • Login
    • If you don't load to your profile, click on the "My Profile" link in the top right
    • Click on "My Prep"
    • Click on the "View Test Scores" tab, which will look like:
    • Click on the test's name

    Note: Drill Scores are under the Drill Scores tab.

    Q: When is my next class?

    To access your course schedule, follow these steps:

    • Login
    • If you don't load to your profile, click on the "My Profile" link in the top right
    • Click on "My Prep"
    • The "View Courses" tab will contain all of your courses.
    • Current test-prep contains all courses in which you are currently enrolled
    • Upcoming contains all courses that haven't yet begun
    • Completed contains all courses that you have finished

    Q: How can I score my own tests?

    If you're an SAT, ACT, LSAT or any other student who has taken a paper-and-pencil test, you can score that practice test in your Online Content. To score your test, follow these steps:

    • Login
    • If you don't load to your profile, click on the "My Profile" link in the top right
    • Click on "My Prep"
    • Your content is available in the "View Courses" tab
    • Click on "Launch Online Content" to launch your online content page.
    • Q: What requirements must I meet to access my Online Content?
      • You must have Java installed and enabled for the links in the Online Content to function. Click here to see if you have the latest version of Java installed, and download it if you do not.
      • You cannot use Mac OS 10.5 (Leopard) to access your Online Content. Mac users must be on OS 10.6 (Snow Leopard) or later to access Online Content.
    • The tests will either be in a "Core Tests" or "Score My Tests" Folder.
      • Expand the folders until you have found the test you wish to score
      • Click on the link for that test
      • If you require guidance, click on "How to Score Paper-and-Pencil Exams"

    IMPORTANT: your test will open in a pop-up window from the Online Content page. Do NOT close the Online Content page until you have finished the test and the window has closed. The Online Content Page, in the background, will appear as one of the two below:


    Regardless of how the Online Content page appears, leave the Online Content page open in the background until you have finished with the test and the test window closes itself. Otherwise, your test data will be lost and you will be required to retake the test.

    Q: How can I take my online tests?

    If you're a GRE, GMAT, or MCAT student, you will be required to take your tests online. Some students in other test types also have optional online tests and drills. To take these tests, follow these steps:

    • Login
    • If you don't load to your profile, click on the "My Profile" link in the top right
    • Click on "My Prep"
    • Your content is available in the "View Courses" tab
    • Click on "Launch Online Content" to launch your online content page.
    • Q: What requirements must I meet to access my Online Content?
      • You must have Java installed and enabled for the links in the Online Content to function. Click here to see if you have the latest version of Java installed, and download it if you do not.
      • You cannot use Mac OS 10.5 (Leopard) to access your Online Content. Mac users must be on OS 10.6 (Snow Leopard) or later to access Online Content.
    • The tests will either be in a "Core Tests" or "Score My Tests" Folder.
      • Expand the folders until you have found the test you wish to take
      • Click on the link for the test
      • Proceed through the test

    IMPORTANT: your test will open in a pop-up window from the Online Content page. Do NOT close the Online Content page until you have finished the test and the window has closed. The Online Content Page, in the background, will appear as one of the two below:


    Regardless of how the Online Content page appears, leave the Online Content page open in the background until you have finished with the test and the test window closes itself. Otherwise, your test data will be lost and you will be required to retake the test.

    Q: How do I print a score report?

    Each score report has the text "Print" in the upper right hand corner.

    Clicking on that text will bring up the print options linked to your printer. Since we use color rather extensively in our score reports, you will need to use the following settings to print the best score reports. Note, the important settings include "Print Background Colors", the Margins, and enabling Shrink to Fit.

    For Internet Explorer:

    For Firefox:

    Q: How do I find a course or tutor in my area?

    To find a course or a tutor in the U.S. or Canada, use our Course Finder tool found on our homepage www.princetonreview.com

    Q: How do I contact my local course office?

    To speak with a staff member at your local TPR office, call 866-TPR-PREP.

    Q: Why are there no classes listed for my area?

    Princeton Review offers classroom and tutoring programs in most cities across the U.S. and Canada. However, if you can't locate a course in your area please explore the various Online course options. This could take the form of our LiveOnline courses, taught by an expert instructor, or the form of an Online only course, which offers the content but doesn't involve any instructors.

    Online Courses

    Q: How can I access my online course?

    Once you're enrolled, you'll be able to access all of your online course content through our website. To access your online course, follow these steps:

    • Login
    • If you don't load to your profile, click on the "My Profile" link in the top right
    • Click on "My Prep". Doing so should bring up a window that looks like:
    • The "View Courses" tab will contain all of your courses.
    • Click on "Launch Online Content" in the current test-prep tab to launch your Online Content Page, which will look like:

    Q: What requirements must I meet to access my Online Content?

    • You must have Java installed and enabled for the links in the Online Content to function. Click here to see if you have the latest version of Java installed, and download it if you do not.
    • You cannot use Mac OS 10.5 (Leopard) to access your Online Content. Mac users must be on OS 10.6 (Snow Leopard) or later to access Online Content.

    Q: How should I get started with my online course?

    The first time you open your Princeton Review online course, you will see a screen that looks something like:

    You will always have a Welcome page, which will provide some introductory information and guidance to the best way to proceed with your prep.

    Each welcome page will include an Online Lesson Plan. That plan presents guidance for what is best to do when, based on how long you have to prep.

    Q: How long will I have access to my course for?

    You can view the length of your online entitlements right in your student portal page. The dates that your course is available to you displays right next to the "Launch Online Content" link in "Current-Test-Prep".

    Q: How can I extend my course?

    Course extensions can be purchased at the following rates:

    • $199 for 120 days for all courses except MCAT
    • $499 for 120 days for MCAT courses

    If you are interested in extending your course access, please contact 888-955-4600.

    Online Practice Tests

    Q: What are the technical requirements necessary to take a test online?

    In order to access our online course content, you'll need to have a high-speed internet connection. Supported browsers include Internet Explorer 7.0+, Firefox 3.0+, Chrome 13.0+, and Safari 3.0+. You must have Java enabled on your browser.

    Q: Can I retake an online practice test?

    Absolutely! You can retake your online practice test as many times as you like. Each time you take the test will produce a new score report in the View Test Scores tab.

    Our GMAT tests are an exception to this rule. In order to retake a GMAT test, you must first delete the scores on the previous exam. After deleting those scores, you will not be able to view them, but you will be able to retake the test.

    Q: Why didn't my score report generate?

    In order to ensure that your tests score properly and produce a score report, it is crucial that you leave the Online Content page open in the background while taking your test.

    If you are worried about saving your progress, you can click "suspend" at any point to save your progress while in the test.

    Here is what the Online Content page open in the background will look like


    Regardless of how the Online Content page appears, leave the Online Content page open in the background until you have finished with the test and the test window closes itself. Otherwise, your test data will be lost and you will be required to retake the test.

    Once the test window has closed itself, you can click "Return to Content Structure" to go back to your online content.

    Q: How long does it take for essays to be graded and returned?

    The Princeton Review will grade essays in the order that they are submitted. Most essays are scored within 3-5 days, but it may take a little longer during busier times of the year.

    Q: How can I find out my essay scores?

    Once your essays have been graded, your scores and feedback will be uploaded to your Score Report, which is available in the View Tests Scores tab.

    Princeton Review Test Prep Books

    Q: How do I register my Test Prep book?

    Many of our Test Prep books come with free access to online practice tests and other great resources. To access these resources, you'll need to register, which can be done in three easy steps:

    • Create a username and password on www.princetonreview.com
    • Register your book either on the homepage or at http://www.princetonreview.com/cracking using the ISBN number that appears on the inside back cover of your book
    • click "Go"

    Once your book is registered, a link to your online tools will appear on your My Prep page under "View Courses."

    Q: How do I access my free tests?

    Once you've registered your book, you can access your free tests (and all your other online resources) by following these steps:

    • Login
    • If you don't load to your profile, click on the "My Profile" link in the top right
    • Click on "My Prep". Doing so should bring up a window that looks like:
    • The "View Courses" tab will contain all of your courses.
    • Click on "Launch Online Content" in the current test-prep tab to launch your Online Content Page, which will look like:
    • Q:What requirements must I meet to access my Online Content?
      • You must have Java installed and enabled for the links in the Online Content to function. Click here to see if you have the latest version of Java installed, and download it if you do not.
      • You cannot use Mac OS 10.5 (Leopard) to access your Online Content. Mac users must be on OS 10.6 (Snow Leopard) or later to access Online Content.
    • The tests will either be in a "Core Tests" or "Score My Tests" Folder.
      • Expand the folders until you have found the test you wish to take
      • Click on the link for the test
      • Proceed through the test

    IMPORTANT: your test will open in a pop-up window from the Online Content page. Do NOT close the Online Content page until you have finished the test and the window has closed. The Online Content Page, in the background, will appear as one of the two below:


    Regardless of how the Online Content page appears, leave the Online Content page open in the background until you have finished with the test and the test window closes itself. Otherwise, your test data will be lost and you will be required to retake the test.

    Q: Do you support older editions of the Test Prep books?

    As you may know, new editions of our books come out every year. We currently support the two most recent editions of these books.

    Q: Do you support the old Cracking CDs?

    Some older Cracking books were sold with a CD that included several free practice tests. Unfortunately, we no longer support those tests.