You have enrolled in a program with TPR Education, LLC d/b/a The Princeton Review (“TPR”, “we”, “us”, “our”).
All program techniques and materials (online and print), content, code, software, data, videos, and session transcripts, copyrights, trademark rights and other intellectual and property rights used in or related to your program are the exclusive property of TPR. You agree not to disclose, reproduce, sell or distribute to any third party any information, written or spoken, including course materials, obtained from TPR in connection with TPR courses or tutoring programs. Without limiting the foregoing, you further agree not to share your online TPR password or to otherwise allow any other person to use the TPR online resources purchased by you. To the extent you need to download software or documentation to access services or materials in connection with your program, TPR grants you a limited, non-assignable, non-transferable, revocable license to use such services and materials solely for use with your purchased program or services and only for your personal, non-commercial use. Such license will terminate when your program, plan or other service expires or otherwise terminates.
You understand that for certain TPR programs, size is limited and, therefore, enrollment is taken on a first-come, first-served basis.
You are solely responsible for all telephone, computer hardware and other equipment required for access to and use of our online services.
TPR reserves the right, in its sole discretion, to change these Enrollment Terms and Conditions, in whole or in part, at any time. Changes in these Enrollment Terms and Conditions will be effective when posted.
You agree to pay in full by credit card/debit or other payment acceptable to TPR, for your purchases of TPR products and services as follows:
For our test preparation and other programs (other than Homework Help or admission counseling services), you must pay the program deposit amount (or may pay in full) at the time you enroll. If you enroll in a classroom course, a LiveOnline program or a Small Group Instruction within ten days of the start of that program, or if you enroll in a TPR online course (other than LiveOnline) or a private tutoring program (other than Homework Help), you must pay in full at the time of enrollment (except if you are a private tutoring student, on a TPR payment plan, in which case payments are due in accordance with such plan). All students must pay in full by ten days prior to the first scheduled session of the program. If you have not paid in full by ten days prior to the first scheduled session, you authorize TPR to charge the balance of the course tuition to your payment method on file.
When you purchase a Homework Help plan, we immediately charge your credit card and put into your account the number of minutes that corresponds to your plan for the first month. On the same day of each month (or the last calendar day if you paid on the last day of a month), until you cancel, we charge your monthly fee to your credit card and refill your account with the number of minutes that correspond to your plan. When you finish a tutoring session we deduct the time you spent with the tutor from your account balance. While enrolled in an online tutoring plan for a set number of minutes of tutoring, you may also purchase single hours at a fixed rate without upgrading or downgrading your plan or changing your billing date. If you purchase a single hour, we immediately charge your credit card and add 60 minutes to your account.
For admission counseling services, you must pay upfront at the time of enrollment (unless a payment plan is agreed to before enrollment, in which case payments are due in accordance with such plan).
If you withdraw from your TPR program or cancel your plan, you will be eligible for a refund on the following terms:
If you choose to withdraw your enrollment in a classroom course, LiveOnline course or a Small Group Instruction ten or more days before the first scheduled session of your program, we will refund all of the tuition you have paid (including your deposit). If you decide to withdraw your enrollment in a classroom course, LiveOnline course or a Small Group Instruction less than ten days before the first scheduled session of your program, we will refund all of the tuition you have paid less your deposit. No refunds will be given after the first scheduled session of the program in which you enrolled.
After your purchase of private tutoring, you have 90 days to begin tutoring, or you will forfeit all unused tutoring hours and online services. If within 48 hours after your enrollment, you choose to withdraw from a private tutoring program without using any tutoring hours, we will refund all of the tuition you have paid. If you choose to withdraw from a private tutoring program after 48 hours from your enrollment without using any tutoring hours, but within 90 days of enrollment, we will refund all of the tuition you have paid less a fee of $499.
If within 48 hours after your enrollment you choose to withdraw from any of our self-paced online programs with a cost of more than $499, we will refund all of the tuition you have paid less a fee of $499, but withdrawals after 48 hours from your enrollment are not eligible for any refund. Please note that no refunds are available for any of our self-paced online programs with a cost of less than $500.
Shipping costs will not be refunded. Also, the $50 fee paid by students on a payment plan is non-refundable.
In order to receive a refund as set out in the preceding bullet points, you must return any program materials you received to us unopened and with no marks in the materials within two weeks of withdrawing your enrollment. Shipping costs for return of materials are at your expense. If you fail to return your program materials within two weeks, or do not return them unopened and unmarked, TPR will deduct from any refund for which you are eligible the following amount:
Note that no refunds are available on admissions counseling services. Counseling sessions must be scheduled in advance, and are subject to the counselor's availability. If you need to reschedule a meeting, please do so in a timely manner. If you miss a scheduled meeting with your counselor, you will be charged a fee of seventy-five dollars. If you cancel a meeting within twenty four hours of your scheduled meeting time, you will be charged a fee of seventy-five dollars.
You can cancel your Homework Help (on-line on-demand tutoring) plan by visiting princetonreview.com, signing into your account and clicking the appropriate link on your account page. You may also call us at (800)411-1970. When you cancel your plan, we will stop charging your credit card and will stop refilling your account with minutes each month. Any unused minutes left in your account will be good until what would have been your next billing date, at which time they will expire and be non-refundable. Notwithstanding the above, if you cancel your Homework Help plan within 30 days of your purchase, you can call us to request a refund for any unused minutes left in the account on a prorated basis. For example, if you select a hypothetical 100-minute plan for $50 per month, use 50 of your 100 minutes and request a refund within 30 days of your purchase, we will refund $25 of your initial payment. No refunds will be made if you cancel your account after your first 30 days. Please note that for security reasons, we process refund requests only by phone, at the number set forth above.
Occasionally, due to various circumstances, TPR may change course schedules or locations, cancel a course, not have a tutor available for you for an in-person or on-line private tutoring program (the foregoing does not apply to Homework Help) or not be able to fulfill your Small Group Instruction request. If we cancel the course in which you have enrolled and are not able to reschedule you into another course that is acceptable to you, or if we are unable to match you with a tutor as described above or Small Group Instruction, we will refund all of the tuition you have paid (including your deposit), and we will have no further liability to you with regard to the cancelled program. If you have received any program materials, you must return them to us, at TPR's expense for shipping in accordance with TPR's return authorization policy, within two weeks of the program cancellation. If you fail to return materials within the two-week period, and
Please note that refunds for cancellations under this or the immediately preceding section take approximately 30 days from notification of cancellation to be processed.
You agree that you will treat TPR tutors and instructors with respect and not use obscenities, make threats or discuss matters other than those related to the subject in which you are being helped in your TPR program. TPR may dismiss you from a TPR program or cancel your services, including online access to our services if you:
TPR will not refund any amounts or provide any credit where a student is dismissed from a program or their services are cancelled as set forth above.
If you lose your program materials, you may purchase a replacement kit during the course of your program. Replacement material fees are:
For admissions counseling services, you acknowledge that you may be required to provide materials in connection with the provision of the services, and you agree to do so in a prompt and timely manner.
TPR will not be liable to you or to any other person for any indirect, consequential, punitive or special damages, of any character, whether in an action in contract, tort or otherwise, arising out of or in connection with your TPR program, even if TPR has been advised of the possibility of such damages. Other than the guarantee set forth below, TPR disclaims all warranties and conditions, express, implied, statutory or otherwise, including, but not limited to, implied warranties and conditions of merchantability and fitness for a particular purpose. TPR's total aggregate liability arising from or related to your TPR program will not exceed the amount you paid for your program.
In particular, but without limiting the generality of the foregoing, in relation to admissions counseling services, TPR makes no representations or warranties with respect to (a) the likelihood of success in obtaining admission to an program, (b) whether the services will enhance or detract from the strength of a client's application, or (c) any guarantee that a client will obtain admission to any program. TPR shall not in any way be liable for a client's failure to achieve admission to any program.
These Student Enrollment Agreement Terms and Conditions and any claim or dispute arising out of, relating to or in connection with this Student Enrollment Agreement or the transactions contemplated hereby, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of the State of New York without giving effect to its conflicts of law principles. The exclusive means of resolving any such claim or dispute shall be binding arbitration administered by the American Arbitration Association. The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against Company in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against the Company any class action, class arbitration, or other representative action or proceeding.
As part of your MCAT program, you will have access to TPR's Online Student Center, which will provide you with access to practice tests made available by the Association of American Medical Colleges (AAMC) through a website created and supported by AAMC. You agree that you will not share your account access to the AAMC website or any digital files from the AAMC MCAT practice tests with any other person. You acknowledge that if you do so, AAMC will be entitled to immediately terminate your access to its website. You also authorize AAMC to share your practice test results, including scores, multiple choice answers and essays, with TPR.
If you have purchased a private tutorial for a number of pre-scheduled hours, please note that session lengths are variable; the number of hours you have purchased does not necessarily correspond to the number of sessions you will have if you choose to meet for more than one hour at a time. Also, TPR does not refund unused tutoring hours.
If you complete more tutoring hours than the number for which you enrolled, you authorize TPR to charge your payment method on file for the additional hours you have used at the undiscounted rate of your original purchase. Without limiting the foregoing, additional tutoring hours will not be eligible for any discount, promotion or rebate. Speak regularly with your tutor throughout the tutorial so you know how many hours you have completed.
If you need to cancel a scheduled tutoring session, you must give the tutor 24 hours advance notice. If you fail to give 24 hours advance notice of any cancellation, the missed session will be treated for purposes of remaining tutoring hours, as if the session took place. If the tutor cancels or misses an appointment without 24 hours advance notice to you, you will receive one free session of equivalent hours to the missed session of tutoring in addition to the hours in your program.
Please note that TPR tutors are not permitted to meet in person with a minor student in a private home unless another adult is present during the entire session. If a tutor arrives for a session and an adult is not present, the tutor will not be able to conduct the session, it will be considered a session cancelled by the student without adequate notice, and you will be charged for the session. If the other adult leaves in the middle of a session with a minor student, the tutor will also leave at that time, and you will be charged for the entire session. Tutors may meet in person with minor students in public locations, such as a library or coffee shop, without another adult present.
If you are not happy with the tutor we have assigned to you, please contact TPR before your second tutorial session. We will assign a new tutor and we will not charge you for the first hour of your first session with your original tutor. If you request a change in the tutor assigned to you after your second tutorial session, we will charge you for all hours used.
If after you have had your first or subsequent tutoring sessions, there is no tutoring session scheduled for you for over a 90 day period, all unused tutoring hours will be forfeited.
The hour(s) we place in your account each month are available for tutoring sessions until the end of the then current billing month. Any unused hours in your account will not “ roll over” from one month to the next. While enrolled in a Plan, you may purchase additional hour(s) at a fixed rate (“Add on Hour(s)”) without upgrading or downgrading your plan, or changing your billing date. Add on Hour(s) also do not “ roll over” from one month to the next and are available for use only during the billing month in which you purchased the Add on Hours.
Anonymity is a feature of our Homework Help services. You agree that you will not disclose any information to your tutor that could be considered personally identifiable information, such as your full name, address, telephone number, email address, social security number, password or any other information that could be used to identify or locate you.
Our Homework Help services are unavailable from 2:00 a.m. on each of New Year's Day, Independence Day, Thanksgiving Day and Christmas Day through 2:00 a.m. of the next day.
A. To use The Princeton Review Guarantee, you must meet the eligibility criteria outlined below. Not sure if you do? Don’t worry—we can help you figure it out. To speak with a representative, call 1-800-865-7737 .
A. To be eligible for The Princeton Review Guarantee, you must be enrolled in a Princeton Review Eligible Program, which has been paid in full.
A. To qualify, you must attend all of your class sessions, take all of the assigned tests and do all of your homework.
You need to take the official test within 90 days after your class ends. If you’re an MCAT student, you need to take the official test within two testing windows from the end of your class.
Within 90 days of the end of your class, send us your official test score and fill out the form here .
If you qualify and your score did not improve, we’ll refund your tuition.
A. Within 90 days of completing your program, call 1-800-865-7737 or fill out the form here to arrange to repeat the program for free. The program must be in the same test type as what you originally enrolled in and of an equal or lesser value. Add-on tutoring is not a repeat option. You have one year from invoking your guarantee to repeat your program.
A. Students can only use The Princeton Review Guarantee once per paid purchase. For example, if you choose to repeat the program, you will no longer be eligible for your money back.
If you’re enrolled in an MCAT course, you also must have enrolled in and completed the 21-hour Psychology and Sociology Online Module prior to taking the official test to be eligible to get your money back.
If you choose to get your money back, shipping charges are not refunded.
*Students who purchased Comprehensive Tutoring Packages are eligible to get their money back or repeat their tutoring program if their official scores do not improve. They are not eligible for a free repeat in their Comprehensive Tutoring Program if they are not satisfied. See information below on score improvement.
** MCAT Summer Immersion Students are eligible to repeat their program for free, but not eligible to get their money back.
A. At the beginning of your program, we’ll establish a baseline starting score that we will use to determine if your score improved.
Your starting score can be either:
We’ll then compare your starting score to the score you received on the official test.
A. New materials will not be provided with your repeat program. However, if you choose to prep with us again and would like new materials, the new book fees are below:
This guarantee applies to U.S. and Canada customers only.
The Princeton Review reserves the right to update this guarantee at any time.
Purchases prior to April 4, 2017 are covered by the guarantee in effect at the time of purchase. Please call 1-800-865-7737 with questions.
Date: As of April 4, 2017