Student Enrollment Agreement Terms and Conditions

You have enrolled in a program with TPR Education, LLC d/b/a The Princeton Review (“TPR”, “we”, “us”, “our”).

All program techniques and materials (online and print), content, code, software, data, videos, and session transcripts, copyrights, trademark rights and other intellectual and property rights used in or related to your program are the exclusive property of TPR. You agree not to disclose, reproduce, sell or distribute to any third party any information, written or spoken, including course materials, obtained from TPR in connection with TPR courses or tutoring programs. Without limiting the foregoing, you further agree not to share your online TPR password or to otherwise allow any other person to use the TPR online resources purchased by you. To the extent you need to download software or documentation to access services or materials in connection with your program, TPR grants you a limited, non-assignable, non-transferable, revocable license to use such services and materials solely for use with your purchased program or services and only for your personal, non-commercial use. Such license will terminate when your program, plan or other service expires or otherwise terminates.

You understand that for certain TPR programs, size is limited and, therefore, enrollment is taken on a first-come, first-served basis.

You are solely responsible for all telephone, computer hardware and other equipment required for access to and use of our online services.

TPR reserves the right, in its sole discretion, to change these Student Enrollment Agreement Terms and Conditions, in whole or in part, at any time. Changes in these Student Enrollment Agreement Terms and Conditions will be effective when posted.

Payment:

You agree to pay in full by credit card/debit or other payment acceptable to TPR, for your purchases of TPR products and services as follows:

  • For our test preparation and other programs (other than the Smartphone 1400+ Package, Smartphone 31+ Package, MCAT Ultimate LiveOnline Smartphone Package, Homework Help, or admission counseling services), you must pay the program deposit amount (or may pay in full) at the time you enroll. If you enroll in a classroom course, a LiveOnline program, Summer Immersion, or a Small Group Instruction within ten days of the start of that program, or if you enroll in a TPR online course (other than LiveOnline ) or a private tutoring program (other than Homework Help), you must pay in full at the time of enrollment (except if you are a private tutoring student, on a TPR payment plan, in which case payments are due in accordance with such plan). All students must pay in full by ten days prior to the first scheduled session of the program. If you have not paid in full by ten days prior to the first scheduled session, you authorize TPR to charge the balance of the course tuition to your payment method on file.
  • For the Smartphone 1400+ Package, Smartphone 31+ Package, and MCAT Ultimate LiveOnline Smartphone Package, you must pay in full at the time you enroll.
  • When you purchase a Homework Help subscription plan, we immediately charge the monthly fee for your plan to your credit card or other payment method we have on file and put into your account the number of minutes that corresponds to your plan for the first month. If your Homework Help plan starts with a free trial, then after the expiration of your free trial (unless you canceled your free trial before it expired), we will charge the monthly fee for your plan to your credit card or other payment method we have on file and put into your account the number of minutes that corresponds to your plan for the first month. On the same day of each month (or the last calendar day if you paid on the last day of a month), until you cancel, we charge your monthly fee to your credit card or other payment method we have on file and refill your account with the number of minutes that correspond to your plan. When you finish a tutoring session, we deduct the time you spent with the tutor from your account balance. While enrolled in an online tutoring plan for a set number of minutes of tutoring, you may also purchase single hours at a fixed rate without upgrading or downgrading your plan or changing your billing date. If you purchase a single hour, we immediately charge your credit card or other payment method we have on file and add 60 minutes to your account.
  • When you select a Homework Help pay-as-you-go plan, we do not charge your credit card immediately. Instead, after each tutoring session you initiate, we charge your credit card for every minute you spent working with a tutor, rounded up to the nearest whole minute.
  • For admission counseling services, you must pay upfront at the time of enrollment (unless a payment plan is agreed to before enrollment, in which case payments are due in accordance with such plan).
  • You agree to pay all fees, plus applicable tax, for any purchases you make concurrent with your order. If your payment method is declined and you receive the products or services, you agree to pay all amounts due upon demand by us. If you have not yet received the products or services, we may cancel your order. You authorize us to charge the payment method we have on file, regardless of whether the information associated with such payment method has changed, including but not limited to the expiration date of a credit card. We may receive updated information about your payment method from the issuing financial institution. If we request a third party to collect unpaid amounts that you owe us, you will be liable for all of our attorneys' and/or collection agency fees.

 

Student Withdrawals, Cancellations and Refunds:

Classroom courses, LiveOnline courses, Bootcamps, and Summer Immersion without Room & Board (but excluding Summer Immersion with Room & Board):

If you choose to withdraw your enrollment in a classroom course, LiveOnline course, Bootcamp, or Summer Immersion without Room & Board within the time frames listed below, we will provide a refund of the percentage of the tuition you have paid as listed below, subject to the conditions below.

Time Frame

Refund

Within 7 days after enrollment, but before the start of your program

100%

8 or more days after enrollment, but at least 21 days before the start of your program

100% if you have not accessed the online course materials, and

80% if you have accessed the online course materials

Less than 21 days before the start of your program

70%

No refunds will be given after the start of your program.

Shipping costs will not be refunded.

In order to receive a refund as set out above, you must return to us any program materials you received unopened and with no marks in the materials within 2 weeks of withdrawing your enrollment. Shipping costs for return of materials are at your expense. If you fail to return your program materials within 2 weeks, or do not return them unopened and unmarked, we will deduct your deposit from any refund for which you are eligible.

In addition, before the start of your program, you may change your enrollment to another program that is the same as your original program, except for location and the start date of the program (which must be no later than 3 months after the start date of the program in which you originally enrolled). You may make this change only once, and once you make this change, you are no longer eligible for any refund of your tuition based on withdrawing your enrollment.


Summer Immersion with Room & Board:

If you choose to withdraw your enrollment in a Summer Immersion program with Room & Board within the time frames listed below, we will provide a refund of the percentage of the tuition and room and board fees you have paid as listed below, subject to the conditions below.

Time Frame

Refund

At least 60 days before the start of your program

100% of tuition and 100% of room and board fees if you have not accessed the online course materials, and

80% of tuition and 100% of room and board fees if you have accessed the online course materials

No refunds will be given less than 60 days before the start of your program.

Shipping costs will not be refunded.

In order to receive a refund as set out above, you must return to us any program materials you received unopened and with no marks in the materials within 2 weeks of withdrawing your enrollment. Shipping costs for return of materials are at your expense. If you fail to return your program materials within 2 weeks, or do not return them unopened and unmarked, we will deduct your deposit from any refund for which you are eligible.


Self-Paced and SAT & ACT FREEPASS:

If you choose to withdraw your enrollment in a Self-Paced program or SAT & ACT FREEPASS within the time frame listed below, we will provide a refund of the percentage of the tuition you have paid as listed below, subject to the conditions below.

Time Frame

Refund

Within 7 days after enrollment

100%

No refunds will be given 8 or more days after your enrollment.


Private Tutoring:

If you choose to withdraw your enrollment in a private tutoring program within the time frames listed below, we will provide a refund of the percentage of the tuition you have paid as listed below, subject to the conditions below.

Time Frame

Refund

Within 7 days after enrollment but before the first scheduled tutoring session

100%

8 or more days after enrollment but before the first scheduled tutoring session

100% if you have not accessed the online program materials, and

80% if you have accessed the online program materials

There are no refunds once you begin tutoring.

You have 90 days after your enrollment to begin tutoring, or you will forfeit all unused tutoring hours and access to online program materials.

Shipping costs will not be refunded.

In order to receive a refund as set out above, you must return to us any program materials you received unopened and with no marks in the materials within 2 weeks of withdrawing your enrollment. Shipping costs for return of materials are at your expense. If you fail to return your program materials within 2 weeks, or do not return them unopened and unmarked, we will deduct $499 from any refund for which you are eligible.


Medical School Admissions:

If you choose to withdraw your enrollment in a medical school admissions counseling services program within the time frames listed below, we will provide a refund of the tuition you have paid as listed below, subject to the conditions below.

Time Frame

Refund

Within 10 days after enrollment

100% of the tuition if you have not completed your onboarding call, and

Your tuition minus $500 if you have completed your onboarding call

No refunds are otherwise available on medical school admissions counseling services.

Counseling sessions must be scheduled in advance and are subject to the coach’s or counselor's availability. If you need to reschedule a meeting, please do so in a timely manner. We reserve the right to charge a fee of $75 if you miss a scheduled meeting with your counselor or coach or if you cancel a meeting within 24 hours of your scheduled meeting time.


College Admissions:

If you choose to withdraw your enrollment in the Ultimate Admissions Package program within the time frames listed below, we will provide a refund of the tuition you have paid as listed below, subject to the conditions below.

Time Frame

Refund

Within 14 days after enrollment

100% of the tuition if you have not had the Orientation Meeting or Foundations Meeting, and

Your tuition minus $500 if you have had the Orientation Meeting or Foundations Meeting but have not had any additional counseling sessions with a counselor or coach

If you choose to withdraw your enrollment in the Targeted Application, Premier Essay Package, or Strategy Session program within the time frames listed below, we will provide a refund of the tuition you have paid as listed below, subject to the conditions below.

Time Frame

Refund

Within 14 days after enrollment

100% of the tuition if you have not had any meetings with a counselor or coach

No refunds are otherwise available on college admissions services.

Counseling sessions must be scheduled in advance and are subject to the coach’s or counselor's availability. If you need to reschedule a meeting, please do so in a timely manner. We reserve the right to charge a fee of $75 if you miss a scheduled meeting with your counselor or coach or if you cancel a meeting within 24 hours of your scheduled meeting time.


Homework Help:

If you begin your Homework Help plan with a free trial, you can cancel your free trial at any time before the expiration of the free trial and not be charged a fee. You can cancel your free trial by signing into your account and clicking “Cancel your monthly plan” on your Account Settings page or by calling us at 1-800-2REVIEW.

You can cancel your Homework Help subscription plan by signing into your account and clicking “Cancel your monthly plan” on your Account Settings page or by calling us at 1-800-2REVIEW. When you cancel your plan, we will stop charging your credit card or other payment method we have on file and will stop refilling your account with minutes each month. Any unused minutes left in your account will non-refundable and be available for use until what would have been your next billing date, at which time they will expire. Notwithstanding the above, if you cancel your Homework Help plan within 30 days after you first purchase the plan or within 30 days after the expiration of a free trial that preceded the start of the plan, you can call us at 1-800-2REVIEW to request a refund for any unused minutes left in the account on a prorated basis. For example, if you select a hypothetical 100-minute plan for $50 per month, use 50 of your 100 minutes and request a refund within 30 days of your purchase, we will refund $25 of your initial payment. No refunds will be made if you cancel your account after your first 30 days. Please note that for security reasons, we process refund requests only by phone, at the number set forth above.


Enrollments Before the Effective Date of these Student Enrollment Agreement Terms and Conditions:

The Student Enrollment Agreement Terms and Condition previously in effect for your program (including but not limited to Smartphone 1400+ Package, Smartphone 31+ Package, and MCAT Ultimate LiveOnline Smartphone Package) will govern withdrawals and refunds for the program.

 

TPR Program Changes and Cancellation:

Occasionally, due to various circumstances, TPR may change program schedules or locations (including but not limited to providing online class sessions in place of in-person class sessions), cancel a program, not have a tutor available for you for an in-person or on-line private tutoring program (the foregoing does not apply to Homework Help) or not be able to fulfill your Small Group Instruction request. If we cancel the program in which you have enrolled and are not able to reschedule you into another program that is acceptable to you, or if we are unable to match you with a tutor as described above or Small Group Instruction, we will refund all of the tuition you have paid, including your deposit (and for Summer Immersion, any fees for room and board), and we will have no further liability to you with regard to the cancelled program. If you have received any program materials, you must return them to us, at TPR's expense for shipping in accordance with TPR's return authorization policy, within two weeks of the program cancellation. If you fail to return materials within the two-week period, and

  • if you were registered for a classroom course, LiveOnline course, Summer Immersion, or Small Group Instruction, we will refund all of the tuition paid less your deposit, or
  • if you were registered for a private tutoring program, TPR will deduct a fee of $399 or
  • if you were registered for a self-paced online course, TPR will deduct the lower of $399 or the full price of the course.

Please note that refunds for cancellations under this or the immediately preceding section take approximately 30 days from notification of cancellation to be processed.

Prohibited Conduct; Dismissal from Program or Online Access:

You agree that you will treat TPR tutors and instructors with respect and not use obscenities, make threats or discuss matters other than those related to the subject in which you are being helped in your TPR program. TPR may dismiss you from a TPR program or cancel your services, including online access to our services if you:

  • have not paid in full by the first scheduled session, or
  • in TPR's opinion, are disruptive in the program, or
  • do not comply with our Terms of Use set out on our website at princetonreview.com, these Student Enrollment Agreement Terms and Conditions, or other rules and procedures applicable to our products or services being provided to you.

TPR will not refund any amounts or provide any credit where a student is dismissed from a program or their services are cancelled as set forth above.

Lost Materials:

If you lose your program materials, you may purchase a replacement kit during the course of your program. Replacement material fees are:

COURSE

FEE

MCAT

$299

LSAT

$199

OAT

$99

DAT

$50

GMAT

$50

GRE

$25

SAT

$50

ACT

$25

PSAT

$25

ISEE

$25

SSAT

$25

Disclaimer; Limitation of Liability:

TPR WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, OF ANY CHARACTER, WHETHER IN AN ACTION IN CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH YOUR TPR PROGRAM, EVEN IF TPR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OTHER THAN THE GUARANTEE SET FORTH BELOW, TPR DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TPR'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO YOUR TPR PROGRAM WILL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR PROGRAM. IN PARTICULAR, BUT WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IN RELATION TO ADMISSIONS COUNSELING SERVICES, TPR MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO (A) THE LIKELIHOOD OF SUCCESS IN OBTAINING ADMISSION TO A PROGRAM, (B) WHETHER THE SERVICES WILL ENHANCE OR DETRACT FROM THE STRENGTH OF YOUR APPLICATION, OR (C) ANY GUARANTEE THAT YOU WILL OBTAIN ADMISSION TO ANY PROGRAM. TPR SHALL NOT IN ANY WAY BE LIABLE FOR YOUR FAILURE TO ACHIEVE ADMISSION TO ANY PROGRAM.

Governing Law:

These Student Enrollment Agreement Terms and Conditions and any claim or dispute arising out of, relating to or in connection with these Student Enrollment Agreement Terms and Conditions or the transactions contemplated hereby, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of the State of New York without giving effect to its conflicts of law principles. The exclusive means of resolving any such claim or dispute shall be binding arbitration administered by the American Arbitration Association. The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against Company in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against the Company any class action, class arbitration, or other representative action or proceeding.

Additional Information for Students Enrolling in an MCAT Program:

As part of your MCAT program, you will have access to practice tests made available by the Association of American Medical Colleges (AAMC) through a website created and supported by AAMC. You agree that you will not share your account access to the AAMC website or any digital files from the AAMC MCAT practice tests with any other person. You acknowledge that if you do so, AAMC will be entitled to immediately terminate your access to its website. You also authorize AAMC to share your practice test results, including scores, multiple choice answers and essays, with TPR.

Additional Information for Students Enrolling in a Private Tutoring Program Other Than Homework Help:

If you have purchased a private tutorial for a number of pre-scheduled hours, please note that session lengths are variable; the number of hours you have purchased does not necessarily correspond to the number of sessions you will have if you choose to meet for more than one hour at a time. Also, TPR does not refund unused tutoring hours.

Payment for Additional Tutoring Hours

If you complete more tutoring hours than the number for which you enrolled, you authorize TPR to charge your payment method on file for the additional hours you have used at the undiscounted rate of your original purchase. Without limiting the foregoing, additional tutoring hours will not be eligible for any discount, promotion or rebate. Speak regularly with your tutor throughout the tutorial so you know how many hours you have completed.

Canceling Tutoring Sessions

If you need to cancel a scheduled tutoring session, you must give the tutor 24 hours advance notice. If you fail to give 24 hours advance notice of any cancellation, the missed session will be treated for purposes of remaining tutoring hours, as if the session took place. If the tutor cancels or misses an appointment without 24 hours advance notice to you, you will receive one free session of equivalent hours to the missed session of tutoring in addition to the hours in your program.

Adult Supervision

Please note that TPR tutors are not permitted to meet in person with a minor student in a private home unless another adult is present during the entire session. If a tutor arrives for a session and an adult is not present, the tutor will not be able to conduct the session, it will be considered a session cancelled by the student without adequate notice, and you will be charged for the session. If the other adult leaves in the middle of a session with a minor student, the tutor will also leave at that time, and you will be charged for the entire session. Tutors may meet in person with minor students in public locations, such as a library or coffee shop, without another adult present.

Tutor Satisfaction

If you are not happy with the tutor we have assigned to you, please contact TPR before your second tutorial session. We will assign a new tutor and we will not charge you for the first hour of your first session with your original tutor.

Forfeiture of Tutoring Hours

If after you have had your first or subsequent tutoring sessions, there is no tutoring session scheduled for you for over a 90 day period, all unused tutoring hours will be forfeited.

Additional Information for Students Enrolling in our Homework Help Program:

The hour(s) we place in your account each month are available for tutoring sessions until the end of the then current billing month. Any unused hours in your account will not “roll over” from one month to the next. While enrolled in a plan, you may purchase additional hour(s) at a fixed rate (“Add on Hour(s)”) without upgrading or downgrading your plan, or changing your billing date. Add on Hour(s) also do not “roll over” from one month to the next and are available for use only during the billing month in which you purchased the Add on Hour(s).

Homework Help services are currently available 361 days of each standard year, and 362 days of each leap year. Homework Help services are unavailable from 2:00 a.m. on each of New Year's Day, Independence Day, Thanksgiving Day and Christmas Day through 2:00 a.m. of the next day (all times Eastern). Homework Help services may be unavailable for regular maintenance and upgrades.

While we hope that you will be completely satisfied with Homework Help, and we are proud that the vast majority of Homework Help users would recommend us to a friend, we know that occasionally you may have an unsatisfactory experience. If you do have an unsatisfactory session, please let us know about your experience so that we may investigate and improve our service. To report an unsatisfactory session, you may call us during business hours at 1-800-2REVIEW, or you may sign in to your account and use our automated system. If our internal review process determines that your session did not meet our standards of quality, we will credit all or a portion of the time used during the session back to your account. This credited time may be used in another session with our tutors within 30 days of the credit being issued.

Additional Information for Students Enrolling in Our 24-hour College Essay Review Program

Your 24 Hour College Essay Review must be used within 60 days of purchase, or it will be forfeited.

Additional Information for Students Enrolling in the Ultimate Admissions Package or Targeted Admissions Program

If you are not happy with the counselor or coach we have assigned to you, please contact TPR before your second counseling session. We will assign to you a new counselor or coach who will conduct the first session again as well as the rest of the sessions.

Additional Information for Students Enrolling in the Smartphone 1400+ Package, Smartphone 31+ Package, and MCAT Ultimate LiveOnline Smartphone Package

We will deliver to you an unlocked, base model iPhone XS with the color you selected (or a functionality equivalent device) after we have acquired it. You are responsible for purchasing a SIM card and for any activation, subscription, or usage fees.

Apple Inc. does not endorse or sponsor The Princeton Review or its products and services. Apple ® and iPhone ® are registered trademarks of Apple Inc.

Additional Information for Students Enrolling in the SAT & ACT FREEPASS Program

We will refund the tuition you paid for the SAT & ACT FREEPASS program (excluding any taxes you paid) if:

(a) you submit a request for the refund along with your official score on the SAT or ACT and a copy of your letter of acceptance into a school that we rank the 100 most selective schools (list available here ). You must submit your request, your official score, and a copy of your acceptance letter within 2 years after the termination of your Online Student Portal access to us at prep@review.com.

(b) you provide us a written testimonial of at least 50 words about your experience with the SAT & ACT FREEPASS program or how The Princeton Review helped you get accepted into the school, and your parent or guardian signs a written release provided by us that authorizes us to use your first name, last name initial, testimonial, your official score and starting score, and to identify the school to which you were accepted; and

(c) you have not invoked The Princeton Review Guarantee for the SAT & ACT FREEPASS program.

We will provide access to recorded videos of instruction from the SAT 1400+ and ACT 31+ courses, recorded videos of the SAT & ACT Practice Test Review Sessions, and AP Online Video Lessons as we make the videos. These videos may not be available when you purchase or start the SAT & ACT FREEPASS program. The recorded videos of the SAT & ACT Practice Test Review Sessions and AP Online Video Lessons do not cover full practice tests but instead focus on selected topics and problems.

Guarantee

For The Princeton Review Guarantee terms and conditions, please visit 
https://www.princetonreview.com/legal/guarantee-better-scores.

Acceptance of These Terms and Conditions:

Please indicate your acceptance of these Student Enrollment Agreement Terms and Conditions by checking the “I agree to the Enrollment Terms” checkbox when prompted. I understand that by checking the checkbox when prompted, I acknowledge that I have read and that I agree to these Student Enrollment Agreement Terms and Conditions. Note that you must be 18 years of age or older to accept these Student Enrollment Agreement Terms and Conditions. If you are less than 18 years of age, you must have a parent or guardian accept on your behalf. Checking the “I agree to the Enrollment Terms” box is a representation from you that you are at least 18 years of age.

Effective Date: November 14, 2018